Director of Admissions Systems & CRM Solutions

Brandeis University is delighted to announce a career opportunity as the Director of Admissions Systems & CRM Solutions in Enrollment Management. At Brandeis, we offer a competitive benefits and compensation package which includes medical, dental and life insurances.  If you are looking to advance your career through educational opportunities, Brandeis offers tuition assistance for employees, dependents and spouses.  Our 403b retirement savings plan includes a generous match.

The hiring range for this position is $110k – $120k

People Leadership & Operations (30%)

• Leads and supervises a team of Slate professionals and technology staff.
• Oversees the intake of technology ticketing and troubleshooting requests for the Enrollment Management Division to quickly address problems, implement new features and solutions, and maximize operational efficiency.

Database Management & Multi-Instance Administration (30%):

• Serves as the primary database systems administrator for both the Undergraduate and Graduate instances of the Slate CRM.
• Provides technical support, training, and expertise for all aspects of the Slate CRM.
• Monitors overall system performance and data quality, implementing audits and data cleaning protocols across both environments.

Systems Integration & Strategic Collaboration (20%):

• Configures and maintains recurring and ad-hoc data loads and file transfers between Slate and other systems, including but not limited to Workday and PowerFAIDS.
• Collaborates with other team members to identify opportunities for integration and create scalable solutions that enhance efficiency across systems, processes, and team workflows.
• Manages data integrations and relationships with technical consultants and outside software vendors.

Business Needs Analysis & Technology Leadership (20%):

• Anticipates and forecasts business needs, providing leadership in technology and systems management.
• Recommends and implements solutions using Slate and other software tools to support division goals.
• Works closely with the Executive Director of Technology, Strategy, & Analytics to implement the division's data privacy and compliance policies, architecting CRM user permissions, data retention rules, and workflow designs to adhere to FERPA, GDPR, and other relevant regulatory requirements, along with university security policies.

Requirements:

• Bachelor’s degree required, Master’s degree preferred.
• 8+ years of relevant experience, including 3+ years managing technical staff and/or project teams.
• Extensive experience with Slate required, including managing one or more CRM instances and advanced knowledge of Configurable Joins.  SQL, HTML/CSS, XML required. JavaScript preferred.
• The incumbent must possess a high level of technical self-sufficiency and problem-solving capacity, as they serve as the highest internal tier of technical support for the division before issues are escalated to either Technolutions or central IT staff.

Education & Work Experience:

• BA/BS in relevant field or equivalent experience required. M.A./M.S. preferred.
• 8+ years; 3-5 years of experience managing technical staff and/or project teams. 

Job Requirements: 

• Will assist in planning, monitoring, and/or managing budget in functional area of department.
• Demonstrated strong performance and process management skills; organizational skills; problem solving, and decision making.
• Must be organized, an excellent communicator and collaborator.
• Extensive experience with Slate required, including managing one or more CRM instances and advanced knowledge of Configurable Joins.
• Experience with SQL, HTML/CSS, XML required. JavaScript preferred.
• Must possess a high level of technical self-sufficiency and problem-solving capacity. Serves as the highest tier of internal technical support for the division before issues are escalated to either Technolutions or central IT staff.

Pay Range Disclosure

The University's pay ranges represent a good faith estimate of what Brandeis reasonably expects to pay for a position at the time of posting. The pay offered to a selected candidate during hiring will be based on factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience and education/training, internal peer equity, and applicable legal requirements.

Equal Opportunity Statement

Brandeis University is an equal opportunity employer which does not discriminate against any applicant or employee on the basis of race, color, ancestry, religious creed, gender identity and expression, national or ethnic origin, sex, sexual orientation, pregnancy, age, genetic information, disability, caste, military or veteran status or any other category protected by law (also known as membership in a "protected class").