Duluth Client Care Supervisor

Play a critical role in working with our clients!

Be the backbone of hope and healing.
At Minnesota Adult & Teen Challenge, every role matters in helping people overcome addiction and find a new path forward. Whether you’re working directly with clients or supporting behind the scenes, your contributions make recovery possible. In return, we offer a values-driven workplace, supportive managers, and opportunities to grow. That commitment has earned us recognition from Newsweek as a Best Addiction Treatment Center and eight straight Star Tribune Top Workplace awards.

Purpose: Supervise the day-to-day operations of the Men's Life Renewal Program and the personnel involved with it, including all assigned staff, interns and volunteers.

Essential duties and responsibilities:

Staff Supervision:

• Hiring and termination of staff, including interviewing and onboarding
• Ensures program staff are supervising clients according to established policies and procedures
• Ensures staff receive required training
• Monitors staff performance and institutes corrective action or training in order to bring performance to an acceptable level
• Address medication errors with staff
• Generate and maintain staffing schedule
• Approves payroll and leave requests
• Conducts annual employee reviews
• Maintains a calendar of approved PTO and LOA
• Ensures that all shifts have adequate staff coverage
• Attend shift change with staff
• Reviews facility log on a routine basis to ensure policies and procedures are being followed by staff

Client supervision

• Spend 80% of time on the floor with staff preforming daily activities for clients along with staff
• Enforce all rules in such a way that the rule teaches the client according to biblical principles.
• Love and respect the clients, at the same time being firm and directive.
• With the assistance of all staff, strive to create an atmosphere conducive to the development goals of Minnesota Adult & Teen Challenge.

Client Discipline:

• Address client behavior when on the floor with staff (i.e. absences, contraband, language, confrontations, etc.)
• Provide oversight to charge staff on yellow client incidents
• Follow up with Staff to ensure staff have communicated client incidences to the clients care team
• Program Operations:
• Monitor and track time studies
• Assist staff with shift assignment and shift change
• Work with Client Care Manager and Admin to ensure proper staffing for all events

Personnel Supervised:

• Client Care Supervisors
• Program Interns
• Program Volunteers

Minimum Qualifications:

• Strong ability to relate to and mentor people with life-controlling problems.
• Ability to apply spiritual principles in an appropriate and relevant way to clients' individual life issues and needs.
• Strong leadership skills (one on one and group situations).
• Exceptional ability to successfully manage multiple concurrent assignments with competing deadlines and frequent interruptions.
• Ability to remain on task and follow through projects to their completion.
• Solid administrative skills, including organization and word processing skills.
• Documented minimum one year freedom from chemical use problems.
• Ability to model a lifestyle that is in compliance with Minnesota Adult & Teen Challenges Code of Conduct
• Maintain professional standards of conduct and appearance with co-workers and the public.
• Enjoy serving others.
• Possession of a valid drivers license and a clean driving record that will be accepted by this organizations vehicle insurance carrier. Ability to drive MTC vehicles.
• Ability to successfully complete background check process.

• Target Compensation (Negotiable based on qualifications):

  Salary: $49,000 to $52,000

  We seek to recruit, develop and retain the most talented people from a diverse candidate pool in order to successfully meet our mission of helping every Minnesotan find help and healing from addiction.

  Our robust benefits package includes medical, HSA, dental, vision, PTO, dependent care FSA, disability, life insurance and 403b retirement plan.

  Mn Adult & Teen Challenge is an Equal Opportunity Employer and does not discriminate based on any category protected by federal, state or applicable laws.

  Reasonable accommodation can be provided upon request.