Ecommerce Fulfillment Lead - Full-Time

The pay range for this position starts at $18.62/hr and is based on the level of relevant experience and qualifications above the minimum requirements for the role.

Full Time: a position working 32+ hours per week.

This position is based at our offsite Retail Warehouse and is not located on the Biltmore Estate.

Job Summary
The Ecommerce Fulfillment Lead will oversee receiving, warehousing, and shipping of goods sold in e-commerce. This role supports the fulfillment team in the efficient operation of the shipping department to achieve daily goals and meet productivity targets. The Lead works closely with the Supervisor and Manager of E-Commerce Fulfillment to provide the fulfillment team with support, training, and a safe working environment. This role also assists in the scheduling of labor to meet varying demand. The E-commerce Fulfillment Lead will provide general assistance and support for the team, the department, and company as required.

Essential Job Duties

1. Initiate and coordinate the team to pick, pack, and ship orders accurately.

2. Provide on-the-job training to fulfillment associates.

3. Submit weekly purchase orders.

4. Receive inventory and file paperwork with the Inventory Control Team.

5. Request shipping materials and supplies as needed.

6. Oversee the accurate processing of orders via FedEx, UPS, and LTL freight.

7. Maintain and operate warehouse equipment for the fulfillment area.

8. Ensure a safe working environment by alerting leadership of potential issues.

9. Manage inventory and keep leadership informed of inventory discrepancies, levels, and changes to SKUs.

10. Collaborate with the Supervisor to optimize the layout for shipping, efficiently maximizing warehouse space and resources.

Qualifications

1. High school diploma (or GED). Additional training and/or education helpful.

2. At least one (1) year of related retail experience strongly preferred. Ideal candidate will have experience in an upscale retail fulfillment setting. Knowledge of FedEx and UPS shipping software desired.

3. Demonstrated commitment to delivery of world-class internal/external guest service.

4. Proficiency in Microsoft Office basics; ability to learn Biltmore software, systems, and procedures, along with products/services.

5. Strong interpersonal and communication skills; ability to convey information clearly, concisely, and effectively.

6. Excellent organizational, planning, and time management skills; keen attention to detail with focus on service and quality; prioritizes work, adapts, and multi-tasks.

7. Proactive, exercises good judgment; problem-solves, troubleshoots.

8. Professionally represents the company and the Retail Fulfillment department.

Physical Requirements

1. Ability to stand/walk for extended periods of time.

2. Ability to lift 50 pounds frequently.

3. Must be able to kneel, bend, stoop, and reach overhead and below.

4. Manual dexterity for retrieving, packaging, and data entry.

5. Ability to climb ladders.

6. Ability to operate equipment and machinery.