Electronic Banking Representative

*This is an onsite position at our Main Bank office in Sioux City, Iowa.

At Security National Bank, we believe something simple but powerful: everything matters, because people matter. Every conversation, every decision, and every relationship is an opportunity to make a meaningful impact. If you’re passionate about building trusted relationships and guiding clients through some of the most important financial decisions of their lives, you’ll find purpose and opportunity here.

YOUR OPPORTUNITY: ELECTRONIC BANKING REPRESENTATIVE

As an Electronic Banking Representative, you'll play a vital role in delivering secure, convenient, and seamless banking experiences for our customers. In this position, you'll serve as a trusted resource for customers and employees by providing support for digital banking services, account maintenance, debit card services, and transaction processing. You'll help customers navigate today's banking technology while ensuring accuracy, security, and exceptional service in every interaction.

WHAT YOU'LL DO

Customer Support & Digital Banking Assistance

• Provide exceptional phone-based customer service with a focus on problem-solving and customer satisfaction.
• Assist customers with online banking, mobile banking, digital payments, and other electronic banking services.
• Troubleshoot technical issues and resolve customer concerns efficiently while maintaining a professional and friendly demeanor.
• Escalate complex issues when appropriate to ensure timely resolution.
• Serve as a resource for internal employees by providing guidance and support for digital banking products and services.

Account Maintenance & Transaction Processing

• Perform account maintenance, including access management, authorizations, stop payments, charge-offs, and related account requests.
• Review and approve Remote Deposit Capture transactions.
• Conduct consumer overdraft reviews and make appropriate decisions based on established guidelines.
• Maintain accurate records and ensure compliance with bank procedures and regulations.
• Process customer requests efficiently and accurately.

Debit Card & Fraud Support

• Assist customers with debit card inquiries and service requests.
• Investigate disputes and unauthorized transactions.
• Coordinate replacement card orders and related follow-up activities.
• Help protect customers by identifying and addressing account concerns promptly.

Process Improvement & Team Collaboration

• Collaborate with team members to maintain and improve departmental procedures and documentation.
• Identify opportunities to enhance customer experiences and operational efficiency.
• Generate customer referrals and identify opportunities to introduce additional bank products and services.
• Contribute to a supportive, team-oriented environment focused on delivering exceptional service.

WHAT MAKES YOU A GREAT FIT

Education & Experience

• Four-year college degree preferred or equivalent combination of education and related work experience.
• Previous banking, electronic banking, financial services, or customer service experience preferred.
• Knowledge of electronic banking services, including online banking, mobile banking, ACH processing, remote deposit, and deposit regulations preferred.

Technical Skills

• Strong computer skills with the ability to learn and navigate multiple systems and applications.
• Proficiency in Microsoft Word and Excel.
• Ability to troubleshoot technical issues and guide customers through digital banking solutions.
• Strong attention to detail with the ability to accurately review transactions and account information.

Communication & Customer Service

• Excellent verbal, written, and interpersonal communication skills.
• Strong customer service mindset with a commitment to creating positive customer experiences.
• Ability to communicate clearly and professionally with customers and employees at all levels.
• Service-oriented, courteous, and respectful in all interactions.

Organization & Problem Solving

• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and requests simultaneously.
• Ability to work efficiently in a fast-paced environment while meeting deadlines.
• Self-motivated with the ability to work independently and follow through on assignments.
• Team-oriented with the ability to collaborate effectively across departments.

Why Security National Bank

At Security National Bank, technology and personal service go hand in hand. As an Electronic Banking Representative, you'll help customers confidently navigate the digital banking tools they rely on every day while providing the personalized support that sets our bank apart. Your work will directly impact the customer experience by helping ensure secure, efficient, and reliable banking services.

We are committed to investing in our employees through training, professional development, and opportunities for growth. You'll be part of a collaborative team that values innovation, customer service, and continuous improvement. At Security National Bank, you'll find a culture built on integrity, strong relationships, and a shared commitment to helping our customers, communities, and employees succeed.

HOURS:

Regular business hours, Monday through Friday.

BENEFITS:

We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

ABOUT SECURITY NATIONAL BANK:

Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis — and emerge as the region’s most established and trustworthy locally owned bank. We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain. To this day, we believe that doing what’s right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.

Security National Bank is an Equal Opportunity, Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.

LEARN MORE:

https://www.snbonline.com/about/employment-opportunities

LOCATION:

Sioux City, IA

Main Bank