Employee Paid Services Account Representative

Description

Position Summary:

The EPS Account Representative is responsible for collections and follow-up with Employers to obtain prompt/accurate payment on accounts. The EPS Account Representative will assist and manage all aspects of employer account receivable functions of the organization including billing, collections, follow-up, payment posting, and credit balance resolution.

Duties and Responsibilities:

• Preparation, submission and management of invoices to all Employer contacts.
• Maintain knowledge of current billing requirements for all employer accounts.
• Track and monitor financial activities of all Employer accounts.
• Resolve billing issues of outstanding claims providing information needed such as medical records or results and maintain current aging of accounts receivables.
• Responsible for maintaining workload balance, ensuring maximum efficiency, eliminating rework, and reducing cost.
• Review and respond timely to requests, including emails, telephone calls, issues, account research and resolution as needed by coworkers, management and Employers.
• Participate in meetings, conference calls and training sessions, including Management Meetings, Team Meetings, as well as any meetings while working telecommute during assigned daily work schedule.
• May receive incoming telephone calls and resolve issues communicated.
• Assists in reviewing and balancing transaction reports for administration.
• Performs various duties as needed in order to successfully fulfill the function of the position.
• Ability to interpret and apply policies and procedures.
• Other duties as assigned. This is a safety sensitive position.

Qualifications:

• Education:
• High School diploma and/or equivalent combination of education and experience
• Experience:
• 12 months experience in Medical field or equivalent
• Skills:
• Ability to use 10key by touch o Able to type 45 wpm
• Basic Microsoft Excel and Word knowledge, Medical billing knowledge o Analytical skills
• Organizational skills

Working Conditions:

• Subject to varying and unpredictable situations and interruptions.
• Occasionally subjected to irregular hours.
• Occasional pressure is due to a fast-paced environment.
• Position may require lifting, carrying or pushing equipment or patients.

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Requirements

Physical Requirements:

• Must be able to see with corrective eye wear
• Must be able to hear clearly with assistance
• May be exposed to infectious and contagious diseases.
• May be in contact with patients under a wide variety of circumstances.
• Able to handle emergency or crisis situations.
• May be occasionally subject to irregular hours.
• May be required to wear protective equipment as necessary.