Executive, Sales Operations

Job Description:

• Manage and coordinate customer sales orders from confirmation through delivery.
• Ensure pricing, product, quantity, delivery schedule and supporting documents are accurately recorded.
• Coordinate product availability and delivery requirements with Production and relevant teams.
• Monitor outstanding orders and proactively follow up on fulfilment.
• Assist in monthly, quarterly and annual sales forecasts for domestic and export markets.
• Consolidate customer requirements to support production planning.
• Monitor actual sales against Budget, Forecast and prior-year performance.
• Prepare sales reports and dashboards covering volume, revenue, customers, product mix and market performance.
• Maintain customer information, sales records, CRM/database and sales pipeline.
• Coordinate customer enquiries and ensure timely follow-up.
• Support domestic and export order coordination and work with Commercial Operations on permits, documentation and shipment arrangements were required.
• Liaise with Finance on invoicing/payment status and with Logistics on delivery execution.
• Identify order, inventory or delivery risks and escalate for timely resolution.
• Support sales process improvement, digitalization, automation and development of SOPs.
• Undertake any other duties assigned by Management.

Education / Professional Qualification

• Bachelor’s degree in business administration, Marketing, Management, Supply Chain, Finance or other relevant disciplines.
• 2-3 years experiences in related field.
• Good working knowledge of Microsoft Excel, PowerPoint and other Microsoft Office applications.
• Exposure to ERP, CRM, reporting or data-management systems would be an advantage.

Professional Experience

• Relevant working experience in sales operations, sales administration, customer service, commercial operations or related functions.
• Experience supporting B2B sales and/or agriculture/plantation-related businesses would be an advantage.
• Able to manage multiple priorities, deadlines and cross-functional coordination with limited supervision.

To apply, please submit your resume and cover letter outlining your interest for this role.