Executive– Warranty Management (CBS & Fire Fighting Pumps)

KSB

Sinnar, MH, India6d ago

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Key details

Location
Sinnar, MH, India
Work style
Onsite
Level
Mid level
Job type
Full-time
Experience
2–5 yrs
Function
other
Focus area
other
Posted
6d ago

Skills

crmcustomer serviceelectrical systemsexcelplcpneumaticssapvfds

About the role

Job Description -

  • Handling & resolving complaint for Moviboost (HYPN) & Fire Fighting product group
  • Technical Service support for HYPN system to ASC / field service engineer / Customer for complaint resolution    
  • Booking & Execution of spares for warranty complaints          
  • Support & feedback to PM & PS for product improvement                  
  • Coordination with supplier & internal stakeholder.            
  • Complaint review, warranty claims  settlement, Complaint Monitoring
  • Prepare reports on complaint trend, defect trend, resolution times & other relevant metrics. Present findings & recommendations to management in monthly meeting      

Special skills:

1) Handling HYPN, Good Electronics / Electrical background
2) Knowledge of SAP, CRM Software, MS-Office, MS-Excel

3) Knowledge of Hydro Pneumatic Pump Systems, Building Services & Utilities, Fire Fighting Systems

4) Knowledge of PLC, VFD & Different type of Starting methods     


Experience

2 to 5 years of experience in: Diploma/B.E.- Electrical/Electronics Engineering

Installation and commissioning of pressure boosting systems Pump maintenance and troubleshooting Variable Frequency Drives (VFDs) Control panels and electrical systems Customer service and site support    

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