F&B Trainer (Assistant Manager Level)
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Key details
- Location
- Jakarta, Indonesia
- Work style
- Onsite
- Level
- Senior
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 1w ago
Skills
About the role
Position Summary
The F&B Trainer is responsible for developing, implementing, and monitoring all training programs within the Food & Beverage Department to ensure consistent service standards, product knowledge, operational excellence, and guest satisfaction. This position plays a key role in driving quality improvement initiatives, coaching team members, and ensuring compliance with hotel and brand standards.
Key Responsibilities
Training & Development
- Develop and execute departmental training plans for all F&B employees.
- Conduct orientation, onboarding, and skills training for new hires.
- Deliver training programs related to service standards, product knowledge, upselling techniques, guest engagement, and operational procedures.
- Conduct refresher training to ensure continuous improvement and consistency of service delivery.
- Identify training needs through observations, audits, guest feedback, and operational performance reviews.
- Maintain training records, attendance reports, and individual training progress.
Quality Assurance & Service Excellence
- Monitor and evaluate service standards across all F&B outlets to ensure compliance with hotel and brand requirements.
- Conduct regular quality audits, service observations, and spot checks.
- Provide coaching and corrective training to address performance gaps.
- Analyze guest feedback, comment cards, online reviews, and satisfaction scores to identify improvement opportunities.
- Drive continuous service enhancement initiatives to improve guest experience and service consistency.
Position Summary
The F&B Trainer is responsible for developing, implementing, and monitoring all training programs within the Food & Beverage Department to ensure consistent service standards, product knowledge, operational excellence, and guest satisfaction. This position plays a key role in driving quality improvement initiatives, coaching team members, and ensuring compliance with hotel and brand standards.
Key Responsibilities
Training & Development
- Develop and execute departmental training plans for all F&B employees.
- Conduct orientation, onboarding, and skills training for new hires.
- Deliver training programs related to service standards, product knowledge, upselling techniques, guest engagement, and operational procedures.
- Conduct refresher training to ensure continuous improvement and consistency of service delivery.
- Identify training needs through observations, audits, guest feedback, and operational performance reviews.
- Maintain training records, attendance reports, and individual training progress.
Quality Assurance & Service Excellence
- Monitor and evaluate service standards across all F&B outlets to ensure compliance with hotel and brand requirements.
- Conduct regular quality audits, service observations, and spot checks.
- Provide coaching and corrective training to address performance gaps.
- Analyze guest feedback, comment cards, online reviews, and satisfaction scores to identify improvement opportunities.
- Drive continuous service enhancement initiatives to improve guest experience and service consistency.
- Indonesian Nationality with a degree in Hospitality or Business Management
- Previous experience with a recognized international luxury hotel brand is highly preferred.
- Experience in other luxury brands customer-focused industries will be an advantage.
- Certification or formal training in luxury hospitality standards and service excellence is preferred.
- Excellent English communication and writing skills are essential.
- Additional language proficiency will be considered an advantage
- Strong in leadership and business acumen
- Strong guest service mindset and people management & development skills
- Indonesian Nationality with a degree in Hospitality or Business Management
- Previous experience with a recognized international luxury hotel brand is highly preferred.
- Experience in other luxury brands customer-focused industries will be an advantage.
- Certification or formal training in luxury hospitality standards and service excellence is preferred.
- Excellent English communication and writing skills are essential.
- Additional language proficiency will be considered an advantage
- Strong in leadership and business acumen
- Strong guest service mindset and people management & development skills
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