Facilities Coordinator/Team Lead (77754)

Title: Facilities Coordinator/Team Lead

FLSA Status: Non-exempt Employment Status: Full Time

Department: Facilities Location: Ayer and Marlborough Operations Centers

Reports To: VP, Facilities & Physical Security Officer

Date Prepared: June 25, 2023 Human Resources Review: July 6, 2023

Reviewed/Updated: Sept 19, 2026

SUMMARY:

Under the direction of the VP, Facilities & Physical Security Officer, the Facilities Coordinator /Team Lead is responsible for ensuring all locations are properly prepared for employees and customers ensuring a secure and safe environment for the purpose of maintaining exceptional customer service, performing hands-on maintenance services as needed, working with vendors and being an active participant in our disaster recovery and emergency preparedness procedures as well as support physical security as needed. Additionally, it is expected that this position manage/lead or assists with projects that affect the department and the bank, acts as a resource for other team members in the Facilities Department and embrace the established sales and service culture to maximize their contribution to the Bank’s goals.

The position is typically based out of the Ayer or Marlborough Operations location with regular/daily travel to all other Bank locations. To support special projects and/or coverage needs, this position may be required to report to other designated location as assigned. The position’s workday starts once the employee has arrived at their designated location.

Participation in the department's after business hours on call rotation is required.

After successful completion of training and proven abilities, this position is eligible for remote access based on responsibilities and in arrangement with management.

ESSENTIAL DUTIES and RESPONSIBILITIES:

The requirements listed are representative of the knowledge, skill, and/or ability required.

In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

• Support the monitoring and maintenance of work orders and projects through the Salesforce application.
• Evaluate daily work and special projects and provide direction for planning and day-to-day task completion.
• Lead and participate in morning huddles, engage in discussions, and facilitate meetings as directed by the manager.
• Act as department lead when the manager is out of office
• Travel to any of Main Street Bank’s locations and/or customers as needed on a regular/daily basis.
• Perform visual inspections of branch locations while on site. If issues are identified, take appropriate corrective action.
• Ensure buildings are safe, secure, clean, and presentable for internal and external customers.
• Schedule and/or perform routine preventative maintenance at all bank owned/leased locations.
• Manage supply order requests and tracking.
• Responsible for the maintenance and upkeep of the supply and shop areas, company owned vehicles as well as other assigned areas.
• Participation in the departments after business hours on call facilities support rotation.
• Manage and coordinate with vendors as assigned, including creating and/or reviewing scopes of work and obtaining quotes to ensure costs align with budget expectations.
  • Ensure vendors (new and legacy) are vetted utilizing vendor management policies and procedures.
  • Oversee/monitor work being performed by vendors during and outside of regular business hours.
• Support the Physical Security Officer with daily branch and building security needs.
  • Video surveillance
  • Access Control
  • Intrusion systems
  • Maintenance of systems
• Support adding and deleting users from applicable system(s).
• Participate in and support the records retention program, including storage and destruction processes.
• Serve as back-up for mail courier processing and delivery.
  • Follow established transportation of information procedures when picking up and delivering items or materials as needed.
• Provide project management support for assigned projects.
  • Scheduling and overseeing t