Facilities Management Supervisor

Facilities Management Supervisor
Building Operations & Maintenance | Work Order Management | Life Safety
Reports to: Client Manager (CM)

JOB OVERVIEW

The Facilities Management Supervisor is responsible for the building operations & maintenance (O&M), work order management, site readiness, polished presentation and life safety of the client’s flagship workplace environment. This role serves as the primary liaison among the client, building management, engineering teams, technology partners, and third-party vendors to ensure the workplace remains pristine, safe, functional, compliant, and continuously operational.
The position supports the client’s hospitality-led, workplace experience culture by maintaining the built physical environment that enables business productivity, executive operations, and employee satisfaction. The Facilities Management Supervisor owns the O&M infrastructure that supports and enables all employee and guest services.

DUTIES & RESPONSIBILITIES
Building Operations & Maintenance
• Maintain client-level responsibility for the building management system (BMS) and workplace infrastructure, closely monitoring service requests through completion.
• Manage the full lifecycle of facility-related work orders and service requests, ensuring timely intake, prioritization, assignment, tracking, escalation and closure while maintaining service level commitments and always delivering clear communication to stakeholders.
• Conduct daily, weekly, and monthly facility for inspections.
• Maintain facility-readiness checklists and preventive maintenance programs.
• Oversee janitorial, plant care, waste management, pest control, furniture maintenance, and repair vendors.
• Ensure workplace presentation standards are maintained throughout employee and shared spaces.
• Manage inventory controls, storage areas, maintenance supplies, and facility assets.
• Partner directly with property management and building engineering teams, communicating relevant real-time data and announcements.
• Oversee HVAC performance, comfort requests, temperature management, and environmental controls.
• Coordinate electrical, plumbing, mechanical, life safety, fire protection and building maintenance activities.
• Monitor building conditions and proactively address operational concerns before they affect employees or business operations.
• Support business continuity planning and operational readiness.
Life Safety & Risk Management
• Maintain responsibility for workplace safety programs, emergency preparedness, and life-safety compliance.
• Coordinate emergency evacuation programs and building drills.
• Partner with building management regarding fire systems, emergency generators, elevator issues, water events, security incidents and facility emergencies.
• Manage incident response, documentation, communication, and resolution.
• Ensure after-hours escalation procedures are documented and followed.
Partnership & Relationship Management
• Partner closely with the client’s IT and other corporate teams.
• Coordinate technology-related facility requests affecting various meeting room types, digital signage, access control systems, occupancy sensors, ticketing platforms and workplace systems.
• Support the implementation and use of workplace technology platforms, reporting systems, inspection tools, and service-management applications.
• Coordinate infrastructure-related technology projects and workplace enhancements.
• Escalate system outages or workplace technology issues appropriately.
• Collaborate across the Facilities Management, Workplace Experience and Hospitality teams to support workplace initiatives.
Vendor & Contractor Management
• Serve as the SPS point of contact for building management, engineering teams and facilities vendors.
• Manage vendor performance, service levels, work quality, and contract compliance.
• Coordinate repair projects, maintenance activity, workplace enhancements, and capital-improvement support.
• Perform vendor audits and quality-assurance reviews.
Operational Readiness
• Maintain workplace readiness across all buildings and floors.
• Proactively conduct opening, midday and closing site walks and inspections.
• Ensure all front and back of house spaces, meeting room types, common spaces, pantries, support areas and locations are operational and ready for use.
• Support workplace events through facilities, logistical, and operational preparation.
• Maintain work order, incident and problem management tracking, resolution, operational reporting, and continuous improvement.

COMPETENCIES
The ideal candidate demonstrates:
• Building Operations & Maintenance discipline and rigor
• Strong work order and building management systems knowledge
• Executive-level professionalism
• Vendor-management expertise and building-management relationship skills
• HVAC and environmental-systems oversight
• Life safety and emergency response leadership
• Technology coordination capabilities
• Strong escalation and problem resolution skills
• Financial services professionalism
• Accountability, ownership and the ability to anticipate operational risks before they affect the business

PHYSICAL DEMANDS
• Fine and gross motor skills, including the ability to grasp, lift, carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 pounds.
• Ability to walk, bend, kneel, stand or sit for extended periods.
• Manual dexterity required for operating office equipment, including phones, copy machines, and binding equipment.
• Physically able to talk on the phone and input data simultaneously.
• Ability to lift or move 40 pounds or more frequently.
• Specific vision abilities required by this job include close vision, distance vision, the ability to adjust focus, and the ability to detect differences between colors, shades, and brightness.

TRAVEL
Up to 25% travel is required for this position. Travel will primarily support the client's multiple locations and may include visits to regional offices, operational sites, client meetings, and other business locations.

OTHER DUTIES
This job description is not intended to contain a comprehensive listing of all activities, duties, or responsibilities required for the position. Responsibilities may change at any time based on client and business needs.