Field Operations Captain

Location Address:

4500 Montbel Pl NE Albuquerque, NM 87107-6832

Compensation Pay Range:

Minimum Offer $27.52 Maximum Offer $46.86

Summary:

Performs expert level patient care as a paramedic while supporting crew well-being, daily operations, clinical education, and quality improvement. May be called upon to upgrade to a Commander position to lead any or all facets of daily operations including support of all departments. Directly supervises the EMS field personnel and acts as the Operations Commander in their absence. Directly supervises day to day work and performance of new employees while training during the orientation period. Supervised by Education Commander and Operations Commander.

How you grow, learn and thrive matters here.
• Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
• Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern)
• Differentials for night/weekend shifts, higher education, certifications and various lead roles (for eligible positions)
• Malpractice liability insurance
• Loan forgiveness through the  New Mexico Higher Education Department 
• EPIC electronic charting system

Type of Opportunity: Full time FTE: 1.00 Job Exempt: No Work Shift: Varied Days and Hours (United States of America)

Responsibilities:

The Field Operations Captain serves as a vital bridge between executive management and frontline clinical staff, combining advanced paramedic patient care with operational oversight, strategic leadership, and team mentorship. This position ensures strict adherence to clinical guidelines and Standard Operating Guidelines (SOGs) while optimizing time-on-task metrics, resource management, and inter-agency collaboration with hospitals and external public safety partners. By facilitating critical call debriefings, leading new hire orientation, conducting collision investigations, and stepping in as a Relief Operations Commander, the Field Operations Captain drives continuous quality improvement, fosters a positive organizational culture, and expertly balances competing operational and clinical priorities.

Key Responsibilities.

• Clinical Excellence & Mentorship: Perform full paramedic duties as a clinical role model, model high standards of patient care, and conduct field monitoring to ensure clinical quality and SOG compliance.
• Operational Leadership & Administration: Serve as a Relief Operations Commander, manage shift schedules, monitor time-on-task performance, complete MIDAS administrative entries, and perform ambulance collision investigations.
• Call Debriefs & Quality Improvement: Contact field personnel after critical incidents for post-call debriefings and proactively implement best practices to enhance patient outcomes and operational efficiency.
• Onboarding & Field Training: Facilitate orientation for new personnel, deliver classroom and field instruction, track orientee progress, and contribute to the ongoing development of orientation standards.
• Liaison & Communication: Serve as a clear communication conduit between management and frontline staff, actively participate in monthly Captains meetings, and advocate for field personnel needs.
• Inter-Agency Collaboration: Maintain productive professional relationships with external EMS agencies, hospital medical staff, and internal departments to support seamless coordination and problem-solving.
• Decision-Making & Adaptability: Evaluate complex and competing priorities to make sound operational decisions, identifying alternative solutions when standard procedures need adaptation.

Qualifications:

*High School Diploma or GED required.
*Current New Mexico Paramedic and related certifications required.
*Three to five years EMS experience preferred.
*Associates Degree in EMS, Business, Management or related field preferred
*Ability to instruct or assist in education at the Paramedic level.
*Ability and willingness to provide support to peers with empathy and compassion.
*Requires detailed knowledge of EMS daily operations.

We're all about well-being, starting with yours.
Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.

Learn more about our employee benefits.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services