Field Service Engr II

Responsibilities:

• Ensure delivery of value to Honeywell clients and customers
• Ensure customer satisfaction through direct liaison with client representatives, customers and service recipients
• The engineer needs to operate effectively under time constraints and pressure from the customer and the business
• Ability to schedule and plan periodic maintenance service on service contract requirement.
• To lead a team of Engineers, Technicians, Vendors and other available resources to perform the periodic maintenance service and attend to customer’s spot call.
• Development and maintenance of site-specific documentation and quality assurance information as instructed by Supervisor.
• Availability for and performance of duties outside of normal working hours as per agreed SLA and commitment given to Customers and as directed
• To maintain and establish a good working relationship with the customer.
• To do project management for alteration, additions or retrofit works on service site.
• Supervision of field installations and commissioning in Service projects/Quoted reactive work
• Create new sales opportunities during the application of the project/service
• To propose small work quotation for customer and carried out the proposed work on acceptance.
• Determine equipment and accessory needs for implementation and inform FSL or FSS in time
• Support FSS or FSL for project cost and progress reporting

 

To support sales on technical requirement of maintenance or retrofit sites, and including basic costing of job.
• Estimate materials costs and quantities provide the information to the FSS or FSL, and Service Sales.
• To assist project manager on big scale project to execute the project smoothly, on-time and on budget.
• The engineer needs to provide the customer with an awareness of system amendments to meet his requirements and there by leverage sales and new Honeywell sales initiatives. 
• Assist FSS or FSL to achieve service matrix and regional AOP targets.
• Adhere strictly to the Honeywell SOPs, Honeywell HSE policy and requirements in all activities.

	Provide technical support
	Ensure customer satisfaction
	Perform service maintenance
	Supervise a team

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.