Food & Beverages Hostess

Alila means “Surprise” in Sanskrit, which suitably describes the refreshing character of our properties and the reaction of our guests when they stay with us.

OUR PURPOSE We care for people so they can be their best

Care comes from a place of empathy and authentic human connection. We do this by truly seeing people and getting to know them as unique individuals, so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment — engaged, fulfilled, and ready to take on the world.

BRAND TARGET Well-traveled guests seeking reflection and impactful connections

BRAND PROMISE To craft rare and intimate experiences

BRAND PRINCIPLES Contemporary expression of centuries-old traditions

Authentic experiences on the road less traveled

Sustainable, community-enriching mindset

World-class service from local experts

GUESTS NEED To relax, recharge, and re-energize

PROPERTY TIER Luxury

PORTFOLIO Boundless

FINANCIAL ACCOUNTABILITY

• Can operate the cashier system as per the company standards;

• Operate the POS system as per the company policy (no access to Void and Manager Reports).

CONDITIONS OF WORK

• Work in a variety of Food & Beverage environments including indoor and outdoor conditions, as well as exposure to smoky environments and harsh variations in weather conditions;

• Some heavy lifting may be required while on duty.

ROLE OVERVIEW

• Makes sure that the guests feel always at ease and find everything to their taste;

• Provides guests with a friendly, competent and top quality service ensuring maximum guest satisfaction in a manner consistent with house standards;

• To be honest and reliable;

• Co-operates with the rest of the team for a smooth operation;

• Has a good knowledge of the food and beverages served in the restaurant / bar;

• Serves food and beverages to guests according to the sequence of service learnt during training;

• Performs various incidental duties to increase guest’s enjoyment and facilitate a smooth overall operation of the dining room;

• Greets the guest with a warm smile and by name if possible;

• Maintains an efficient workflow by adhering to the Sequence of Service and all time frames and standards detailed in relevant SOPs in the F&B standards manual;

• Should be flexible and ready to work any shift given as per the requirement of the Outlet and B