Front Desk Receptionist
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Key details
- Salary
- $35K–$37K/yr
- Location
- Salisbury, MD, United States
- Work style
- Onsite
- Level
- Mid level
- Job type
- Full-time
- Experience
- 2–5 yrs
- Function
- Hospitality & Food service
- Focus area
- other
- Posted
- 3w ago
Skills
accounts receivableappointment schedulingcptcustomer servicedata entryexcelhipaaicd-10insurance verificationmedical recordsmedical terminologymicrosoft officemicrosoft wordoutlookpayment collection
About the role
US Foot & Ankle Specialists is looking for a friendly, dependable Medical Front Desk Receptionist to join our team. If you enjoy helping people, staying organized, and working in a busy healthcare environment, we'd love to meet you!
As the first point of contact for our patients, you'll play an important role in creating a positive patient experience while supporting the day-to-day operations of the medical office.
Pay Range: $17 - $18/hour, based on experience
Essential Functions/Responsibilities (other duties may be assigned):
- Greet patients upon arrival and address questions and concerns
- Answer incoming calls, provide information, transfer calls, and take messages as needed
- Schedule appointments and manage multiple provider calendars
- Register new patients and update existing patient demographics and financial information
- Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff
- Maintain and update patient records through data entry, faxing, and scanning
- Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items
- Review and update accounts receivable/payable changes since prior visits
- Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly
- Monitor office supply inventory, place orders, and coordinate equipment maintenance and service
- Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments
- Prepare and process daily reports, deposit slips, and upload financial records to shared files
- Review billing claims and denials; gather required information from providers or patients to resolve issues
- Support additional office tasks and projects as needed
Required Skills and Experience:
- High School Diploma or GED equivalent
- 2+ years of administrative support experience in a medical environment preferred
- Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferred
- Excellent customer service and interpersonal skills
- Strong communication, multi-tasking, and problem-solving skills
- Ability to thrive in a fast-paced and demanding work environment
- Strong attention to detail and a commitment to achieving high levels of patient satisfaction
- Ability to maintain confidentiality and uphold HIPAA compliance at all times
- Sound judgment and discretion in handling sensitive information
- Team-oriented mindset, flexibility, and a willingness to learn
- Ability to travel between local office locations, as needed
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems
Benefits Offered:
- Health Insurance (Single & Family plans available)
- Life Insurance
- Disability Insurance
- 401(k) Plan with Company Match
- Employee Discount Program
- Paid Time Off (PTO)
- Paid Holidays
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