Front Office Manager

Description

Join the team at Le Méridien Charlotte and Sheraton Charlotte, two connected hotels in the heart of Uptown Charlotte!

We are looking for a passionate and guest-focused Front Desk Manager to join our team! This is a great opportunity for a hospitality professional who enjoys leading a team, creating memorable guest experiences, and being at the center of hotel operations. The ideal candidate is a hands-on leader who thrives in a fast-paced hospitality environment, enjoys problem-solving, and is passionate about both guest satisfaction and team development.

If you’re ready to take the next step in your hospitality career and make a meaningful impact on both our guests and our team, we’d love to hear from you!

What You’ll Do

• Maintain high standards of quality and exceptional guest service.
• Lead and support Front Desk operations to ensure a positive and welcoming guest experience.
• Respond to and resolve guest requests, concerns, and complaints in a courteous and timely manner.
• Support departmental revenue and expense goals while identifying opportunities to maximize profitability.
• Assist in developing short- and long-term operational and financial plans that support the hotel’s overall objectives.
• Provide operational oversight and support across departments, including Engineering, Housekeeping, and Food & Beverage, as needed.
• Oversee problem resolution in the absence of the Director of Front Office.
• Increase guest satisfaction through strong leadership, employee development, and consistent service standards.
• Manage reservation functions to support optimal occupancy and average daily rate through effective associate selling techniques.
• Maintain proper procedures related to credit control, financial transactions, financial assets, and guest security.
• Recruit, hire, train, and retrain Front Office associates, including the Assistant Front Office Manager.
• Accurately utilize hotel systems, office programs, and accounting software required for the position.

Requirements

• Minimum of 2 years of hospitality experience.
• Previous Front Office supervisory or management experience required.
• Strong leadership, guest service, communication, and problem-solving skills.
• Experience training, coaching, and developing team members.
• Ability to work in a fast-paced environment and collaborate across departments.
• Flexible availability, including weekends and holidays.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.