Fulfilment Operative

Job Description

What you’ll do to succeed

• Provide a legendary service to both internal and external customers
• Raise issues quickly and accurately to the Fulfilment Supervisor or Fulfilment Manager where appropriate and assist with all customer and stakeholder needs as required

How you’ll do this

• Liaising and communicating with other departments regarding confirmed and in flow orders to obtain clarity for the team and help guide people through the order management system when needed.
• Monitoring and reporting KPI’s as required 

• Dispatching orders on time by using appropriate software for courier service. 
• Ensuring that orders are delivered on time by the most cost effective method. 
• Arranging for pick-ups and returns from venues, clients and staff. 
• Dispatch outgoing mail using couriers and postal service when necessary. 
• Responsible for all print equipment and for duties including complex printing, production, binding and laminating of materials.  
• Reporting any printer maintenance issues where faults occur, liaising with maintenance provider to ensure problems are resolved as quickly as possible. 
• General maintenance of print equipment and copiers. 
• Ensuring a stock of materials are kept at an acceptable level, placing material PO’s as required. 
• Other reasonable duties as assigned 

Qualifications

How you’ll show up

• Reliable and responsible 
• Has a positive can do attitude 
• Self-motivated 
• Customer-focussed 
• Organised with good attention to detail  
• Team player 
• Works calmly under pressure 
• Flexible to changing priorities 
• Takes ownership and accepts accountability 

What you’re great at

• Experience of working to deadlines 
• Experience of working within a team 
• Experience of working in a customer centric environment 
• Ability to operate and understand a variety of print room machinery 
• Effective communicator, able to build and maintain professional relationships with colleagues 
• Ability to work on own initiative whilst maintaining a positive and professional manner at all times 
• Good communication skills – written and oral 
• Working knowledge of MS Word, Excel, Outlook, Teams & D365
• Ability to pick up new systems quickly 

Additional Information

Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.

Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.

It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.

We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.

Read more about inclusivity at Insights via the vacancy page on our website: https://www.insights.com/inclusively-insights/

Company Description

Polish (fluent) and English (professional) language skills are essential for this role

Your purpose in the role

As Fulfilment Operative, you will assist in the production operation ensuring both our internal and external customers receive an enjoyable and accurate experience in all interactions with the Fulfilment team.