Full-Time Grooming Receptionist

Description

We are looking for a dependable, organized, and customer-focused Grooming Receptionist to join our Goodyear team full-time. This position is the first impression of our grooming department and plays a key role in ensuring both pets and their owners have a smooth, positive experience.

The ideal candidate thrives in a fast-paced environment, is confident multitasking, is experienced with POS systems, is comfortable with technology, understands setting appointments efficiently, and has a basic understanding of the grooming world. They can also professionally handle all types of customer interactions.

Requirements

Key Responsibilities

• Greet customers and their pets in a warm and professional manner
  
• Schedule and manage grooming appointments accurately
  
• Answer incoming calls with proper phone etiquette
  
• Check pets in and out, confirming services and special requests
  
• Process payments and retail sales using the POS system
  
• Maintain accurate customer records and ensure receipts are sent correctly
  
• Communicate clearly with groomers regarding scheduling and client notes
  
• Manage multiple tasks efficiently during busy periods
  
• Handle customer concerns calmly and professionally
  
• Keep the reception area clean and organized
  

Qualifications / Requirements

• Minimum of 1 year of receptionist experience required.
  
• Previous receptionist or customer service experience preferred
  
• Experience working with POS systems required
  
• Comfortable and proficient with technology
  
• Understands appointment scheduling and grooming service needs
  
• Strong multitasking and organizational skills
  
• Excellent phone etiquette and communication abilities
  
• Ability to work with a wide range of customer personalities
  
• Comfortable working around dogs of all breeds and sizes
  
• Detail-oriented, reliable, and solution-focused
  
• Ability to stay calm under pressure
  

Schedule Requirements

• Full-time availability required
  
• Must be available to work weekends
  
• Ability to handle busy grooming peak times