General Manager

Description

General Manager

Position Summary

The General Manager is responsible for overseeing the daily operations of the restaurant to ensure exceptional guest service, efficient operations, and a positive work environment. This position is responsible for employee supervision, scheduling, training, inventory, cash management, and ensuring compliance with company policies and operational standards.

Duties

• Oversee daily restaurant operations.
• Supervise and lead employees and management team members.
• Lead hiring, onboarding, and employee training.
• Ensure outstanding customer service and promptly resolve guest concerns.
• Manage scheduling and labor management.
• Monitor employee performance and provide coaching and accountability.
• Ensure compliance with company policies, food safety standards, and health regulations.
• Oversee inventory management and ordering supplies.
• Ensure proper completion of opening and closing procedures.
• Maintain restaurant cleanliness and organization.
• Oversee cash handling, deposits, and daily reports.
• Ensure the restaurant is properly staffed and operationally prepared.
• Step into operational roles as needed to support the team.
• Communicate operational needs, issues, and performance to ownership/leadership.
• Perform other duties as assigned by ownership/leadership.

Requirements

Qualifications

1. Previous restaurant management experience required.
2. Strong leadership and communication skills.
3. Ability to multitask and manage restaurant operations in a fast-paced environment.
4. Excellent customer service skills.
5. Knowledge of inventory, scheduling, labor, and cash management.
6. Ability to coach, develop, and hold employees accountable.
7. Strong problem-solving and decision-making skills.
8. Flexible schedule, including nights, weekends, and holidays.

WORKING ENVIRONMENT AND PHYSICAL DEMANDS

This is a full-time position. The employee regularly stands, walks, bends, lifts up to 50 pounds, and works in a fast-paced restaurant environment. Exposure to kitchen equipment, cleaning chemicals, and varying temperatures is expected.