General Services Supervisor
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Key details
- Location
- Houston, TX, United States
- Work style
- Onsite
- Level
- Senior
- Experience
- 2–4 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 1w ago
Skills
cost analysiscost controlexcelinventory managementjanitorialmicrosoft officeperformance managementpowerpointvendor management
About the role
Direct General Service management through performing a variety of administrative and operational duties to ensure efficient day-to-day support to multiple buildings.
Duties and Responsibilities:
Education and Experience:
Duties and Responsibilities:
- Provide direct supervision and leadership to General Service Administrators and Employee Service Specialists, overseeing scheduling, task assignments, performance management, and employee coaching.
- Oversee and coordinate GS vendors; such as janitorial, vending service, etc. to ensure consistent service delivery to multiple buildings.
- Monitor GS vendor performance outcomes by establishing and enforcing service level agreements (SLAs), addressing service issues, and driving continuous improvement.
- Evaluate GS vendor quotations, conduct cost analysis, and approve purchase requests within authorized limits; escalate exceptions as required.
- Control and monitor GS vendor access, ensuring full compliance with facility policies, security protocols, and safety requirements.
- Administer onsite GS vendors’ mutual non-disclosure agreements, tracking timely completion and compliance.
- Review and approve onsite janitors’ timecards and invoices on a bi-weekly basis, ensuring accuracy and regulation compliance.
- Coordinate with facility team to plan and execute facility setups and renovation, including office equipment purchase, installation and maintenance.
- Oversee administration of the company-issued cell phone program, including inventory management, usage monitoring, and cost control through billing review.
- Lead logistics support for executives, customers and cross-site colleagues such as hotel, rental car and airfare bookings, etc.
- Conduct annual performance audits for onsite GS vendors to ensure operational efficiency and compliance.
- Perform other duties as assigned.
- Strong organizational planning and prioritization skills
- Proven ability to lead, coordinate, and oversee multiple functions simultaneously
- Proficiency in Microsoft Office, including Excel and PowerPoint
- Strong communication and interpersonal skills (written and verbal)
- Ability to work independently while exercising sound judgment and decision-making
- Flexibility to adapt in a fast-paced, dynamic environment
- High level of initiative, accountability, and problem-solving ability
- Ability to manage vendor relationships and enforce performance standards and compliance.
Education and Experience:
- Bachelor’s degree in Business, Operations Management or a related field experience is required.
- 2–4 years of experience in a manufacturing operations, handling facilities coordination, with some leadership or prior supervisory responsibility preferred
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