Group Director, Client Media Solutions

Real Chemistry Media is a fully integrated media, analytics, technology, and customer engagement organization that helps healthcare brands create meaningful, measurable connections with healthcare professionals, patients, caregivers, and consumers. Our teams bring together media, omnichannel strategy, analytics, CRM, creative, influencer, and engagement expertise to design connected customer experiences that drive business outcomes across the healthcare ecosystem. 

The Group Director, Client Media Solutions serves as a senior portfolio leader responsible for overseeing media strategy, client partnership, business growth, and team performance across multiple pharmaceutical, biotechnology, and life sciences accounts. This role leads large-scale integrated engagement programs that span HCP, patient, caregiver, and DTC audiences while ensuring exceptional delivery, strong financial performance, and long-term client success. 

What You'll Do 

• Lead cross-account media, customer engagement, and omnichannel strategies across a portfolio of pharmaceutical and life sciences clients, ensuring alignment with business objectives and measurable customer outcomes. 

• Serve as the senior strategic lead across key client relationships, driving client retention, growth, innovation, and long-term partnership development. 

• Guide integrated planning efforts across Media, Omnichannel Strategy, Analytics, CRM, Activation, Creative, and Client Experience teams to deliver connected customer experiences. 

• Identify emerging industry trends, platform opportunities, customer engagement innovations, and competitive insights that create value for clients and differentiate Real Chemistry's capabilities. 

• Oversee multiple client teams and team leaders, ensuring strategic alignment, operational excellence, quality delivery, and consistent client satisfaction across the portfolio. 

• Develop scalable processes, planning methodologies, and best practices that improve efficiency, collaboration, and performance across the broader Client Experience organization. 

• Own the financial health of a significant client portfolio, including forecasting, resource planning, budgeting, scoping, staffing recommendations, and margin management. 

• Partner with Business Operations and Finance to oversee scopes of work, budget management, reconciliations, revenue forecasting, and commercial planning activities. 

• Drive organic growth and lead new business opportunities by identifying client needs, developing strategic solutions, and supporting agency pitches and proposals. 

• Recruit, develop, and mentor talent across the organization while strengthening leadership capabilities within the Client Experience team. 

This Position is a Perfect Fit for You If 

• You enjoy leading large client relationships where media, analytics, strategy, CRM, and customer engagement intersect. 

• You are recognized as a trusted leader who can drive client retention, growth, innovation, and operational excellence simultaneously. 

• You excel at influencing senior pharmaceutical and life sciences stakeholders while aligning diverse internal teams around a shared vision. 

• You are passionate about building scalable processes, developing future leaders, and fostering high-performing teams. 

• You are energized by identifying new market opportunities and advancing how healthcare brands engage HCPs, patients, caregivers, and consumers. 

What You Should Have 

• Bachelor's degree or equivalent combination of education and relevant experience. 

• 12+ years of experience in media strategy, customer engagement, integrated marketing, or healthcare advertising, including significant pharmaceutical, biotechnology, or life sciences experience. 

• Deep expertise in HCP, DTC, patient, and caregiver engagement strategies across integrated, omnichannel, and customer-centric marketing environments. 

• Proven success leading large client portfolios and managing complex, multi-channel healthcare marketing programs.