Group Ship Coordinator
Free account needed to apply or save. It takes a minute, and we'll bring you right back to this job.
Key details
- Location
- Florida, PR, United States
- Work style
- Remote
- Level
- Entry level
- Job type
- Full-time
- Experience
- 1–4 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 4d ago
Skills
About the role
GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
- Provide administration support for groups within finalization including but not limited to reviews, accounting, amenities, reconciliation etc). to Inside Sales Representatives, Field Sales, Travel Partners, Group Leaders, and Direct Guests.
- Review and administer the resolution process for escalated issues..
- Prioritize direct contact to travel agencies for group reservations requiring reviews and finalization, according to weekly action review list from Revenue Management.
- Perform voyage reconciliation of traditional groups.
- Administer displacements and related tasks resulting in special needs handling.
- Provide service to all groups within finalization.
- Review incoming correspondence to ensure correct booking information and action any appropriate and necessary steps to finalize groups, including but not limited to rooming lists, ticketing, action authorizations, amenity requests, tour credit application, payments and refund generations.
- Review and process all necessary work-related exception discrepancy reports as requested by a supervisor.
- Review, analyze and thoroughly interpret group accounting to travel agents and direct guests.
- Review and resolve post sailing group accounting issues.
- Research and resolve first level contact for escalated travel partner and Resolution Desk matters.
- Pursue research and seek resolution of complex issues.
- Maintain the organization's best interest in every decision-making process, including, but not limited to revenue generation and minimizing revenue dilution.
- Answer incoming calls from internal and external customers, while adhering to call quality standards, based department compendium.
- Guide new hires upon completion of initial training as directed by supervisor.
- Provide testing support of system enhancements and new deployment for Seaweb/Seaware groups.
- Perform other job-related functions as assigned..
DEGREE TYPE:
- High School Diploma.
- 1 year experience administering groups in call center or travel industry.
- Reservation system experience within a call center environment..
- Solid understanding of all company policies and procedures in order to reserve and service new and existing reservations.
- Working knowledge of Microsoft 365, including Outlook, Word and Excel.
- Previous experience with CRS an advantage.
- Ability to research and problem solve through identified issues to achieve resolution.
- Ability to exhibit positive and courteous behavior within the department standards while engaging internal and external customers.
- Ability to consistently deliver the level of service required to achieve a positive customer experience.
- Effective interpersonal skills to engage all levels within the organization and external customers with diverse personalities.
- Demonstrate thorough understanding of group accounting.
- Excellent verbal and written communication skills to effectively communicate with internal and external customers, includes sending and responding to internal e-mail via Microsoft Outlook.
- Full understanding of the company values by exhibiting teamwork, integrity, respect, and participation toward a trusting work environment.
- Understand personal impact to call center performance results by own performance around break/lunch adherence, attendance and punctuality.
- Within reasonable accommodation, ability to view and read PC monitor, training and reference material, as well as operate keyboard and PC mouse.
- Within reasonable accommodation, ability to remain seated for extended period of time (up to 3 hours), to be determined by length of scheduled shift..
ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
New Releases
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Get jobs like this as soon as they're posted
JobSuited checks company career sites all day and ranks every opening against your profile. Free to join.