Guest Services Assistant - Japanese Speaking

Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements. Make sure all guests come to the gallery on Qualification.

JOB SPECIFIC TASKS

• Support a team to make sure the arrival date & preview date are the same with the company system

• Make a Pre-Arrival call or email to confirm the arrival date & preview date

• always coordinate with the activation team for any changes in arrival, preview, or room upgrade.

• update the information to GRA/gallery regarding meet & greet on check-in process

• provide passport form to guest on check-in process or preview time

• welcoming guests on arrival & requalified to ensure all data valid

• make friendly reminder call to make sure the preview on time

• provide information area & facilities, make sure guest on satisfaction.

• anticipate guest needs & build rapport with guest

• address guest complaints & escalate to the manager when needed.

• Ensure Compliance with health & quality standards

CANDIDATE PROFILE

• Minimum of one (1) year of experience in administration, data entry, or a related field.

• Proficiency in English (additional language required for certain positions)

• Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word

• Ability to work under pressure, manage multiple priorities, and be a self-starter.

• Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization.

• Excellent organizational and attention to detail skills.

COMPETENCIES - Fundamental competencies required for accomplishing basic work activities

Analytical Skills

• Learning

Administration

• Organization

Personal Attributes

• Integrity

• Positive Demeanor

• Dependability

• Stress Tolerance

• Adaptability/Flexibility

• Presentation

Communications

• Listening

• Communication

• English Language Proficiency

• Applied Reading

Interpersonal Skills

• Diversity Relations

• Teamwork

• Interpersonal Skills

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.