IC3 - SPEI Support Engineer
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Key details
- Location
- Mexico City, Mexico
- Work style
- Hybrid
- Level
- Mid level
- Experience
- 3–4 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 1w ago
Skills
About the role
Objective of the Role
As a mid-level SPEI Support Engineer, you are responsible for the reliability and performance of our core payment infrastructure. This is a hybrid role that combines traditional systems administration (RedHat/Windows), JBoss application server management, DevOps practices, and Project Management (PM) functions to track external vendors and ensure seamless real-time SPEI transaction delivery.
Main Responsibilities
- SPEI Operations Management: Monitor and provide tier 2/3 support for the payment platform, specifically managing virtual machines (VMs) in RedHat and Windows Server environments.
- Application server management: Maintain JBoss Application Servers to ensure the frictionless lifecycle of financial transfers.
- Vendor management: Track vendor activities, manage deliverables, and ensure compliance with technical requirements.
- DevOps & automation: Collaborate with the DevOps team to automate repetitive tasks and enhance observability tools, utilizing containers and scripting.
- Troubleshooting: Identify root causes of failures in communication with Banco de México (Banxico) and connectivity providers.
- Technical Liaison: Work closely with Product and Finance teams to implement regulatory changes or service improvements.
- On-call Rotation: Participate in availability shifts to ensure the continuity of a 24/7 critical service.
Required Knowledge and Experience
- Fintech/Banking Experience: At least 3-4 years of experience working with payment systems, ideally with SPEI protocols and regulations.
Tech Stack:
- Solid knowledge of Linux and scripting (Bash, Python, or Go).
- Cloud expertise (AWS/Azure) focused on platform services.
- Hands-on experience with containers (Docker / Kubernetes).
- Observability: Proficiency with monitoring and logging tools (e.g., Datadog, New Relic, Grafana) for transaction tracing.
- Databases: Ability to perform complex SQL queries for auditing and resolving transactional discrepancies.
- Project Management: Ability to track vendor progress, manage project milestones, and ensure technical deliverables are met on time.
- Soft Skills: Ability to communicate effectively and an analytical mindset for solving complex technical problems.
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