Implementation Project Coordinator - MC

About the Role:

The Implementation Coordinator plays a critical role in ensuring the accuracy, integrity, and completeness of client data across all stages of the group lifecycle. Supports the successful onboarding, renewal, and termination of client benefit plans by ensuring accurate system setup, maintaining critical client data, and coordinating activities across internal teams and external partners.

Minimum Qualifications:

• Associate’s degree in Business Administration, Project Management, or a related field.
• At least 2 years of experience in account management or project management roles.
• Highly proficient in Microsoft Office, including Word, Excel, Outlook and PowerPoint.
• Strong attention to detail and commitment to data accuracy.
• Excellent organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and collaboration skills.
• Problem-solving abilities and a proactive approach to issue resolution.
• Experience supporting onboarding, implementation, renewals, or client transitions.

Preferred Qualifications:

• Experience working with operational systems, client data management, or project coordination preferred.
• Demonstrated ability to work effectively with cross-functional and remote teams.
• Healthcare, benefits administration, insurance, or TPA experience preferred.
• Strong understanding of self-insurance concepts, including claims administration, risk management, and regulatory plan compliance.

Responsibilities:

• Assist in the development and maintenance of implementation documentation, including plans, workflows, and meeting minutes.
• Maintain accurate client and group information across internal systems.
• Support onboarding activities by gathering, validating, and entering client and plan data.
• Coordinate renewal updates and ensure changes are accurately reflected in systems and communicated to stakeholders.
• Manage termination and run-out processes, ensuring timely and accurate execution across departments.
• Partner with internal teams, vendors, network partners, and pharmacy benefit managers to support plan setup and ongoing changes.
• Monitor data integrity, identify discrepancies, and coordinate resolution of issues.
• Track project activities and support implementation workflows to ensure key milestones are met.
• Submit and coordinate IT requests related to system configuration and vendor integrations.
• Contribute to process improvement initiatives that enhance efficiency and data accuracy.

Skills:

The Implementation Coordinator utilizes strong organizational and time management skills to support onboarding, renewal, and termination activities while managing multiple priorities in a fast-paced environment. Attention to detail and data management expertise are critical for maintaining accurate client and benefit plan information across systems, validating data, and ensuring data integrity. Strong communication and collaboration skills enable effective coordination with internal teams, vendors, network partners, pharmacy benefit managers, and clients to support plan implementation and ongoing changes. Problem-solving abilities and a proactive approach are essential for identifying discrepancies, coordinating issue resolution, and supporting process improvements. Additionally, project coordination, documentation management, and proficiency in Microsoft Office tools help ensure key milestones are achieved, implementation activities remain on track, and stakeholder communications are organized and effective.