Information Technology Supervisor 3 (PN 20079216)

Join Our Team!

Accepting applications for an Information Technology Supervisor 3

Who Are We?

The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life.

Ohio is the heart of opportunity, and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support:

• Inclusion

• Partnership

• Respect

What does an Information Technology Supervisor 3 do?

• Leads a multidisciplinary IT operations team responsible for DevOps

  deployments, Tier 1 support, ServiceNow administration, and cybersecurity

  operations.

• Oversee day‑to‑day DevOps activities from the operations side, including

  application deployment, environment management, release scheduling, and

  monitoring of production systems.

• Ensure timely and high‑quality Tier 1 help desk support by managing ticket

  queues, service levels, escalation workflows, and customer service standards.

• Oversee the administration and optimization of the ServiceNow platform, including workflow management, incident and request processes, change management

  coordination, and system upgrades.

• Oversee staff responsible for cybersecurity operational tasks such as vulnerability remediation,

  identity and access management reviews, endpoint security monitoring, and

  compliance activities.

• Develop and enforce operational policies, standard operating procedures, and

  deployment best practices that enhance reliability, security, and service quality.

• Monitor team performance, service metrics, and system health; prepare reports

  and recommend improvements.

• Collaborate with development and infrastructure teams, security staff, and

  business stakeholders to ensure smooth deployments, incident response,

  change control, and continuous improvement.

• Manage staffing, workload prioritization, professional development, and

  performance evaluations for team members.

• Drive a culture of operational excellence, proactive risk management, and

  strong customer service across all supported functions.

• Attends training classes &/or seminars.

• Reads literature to keep abreast of & evaluate any emerging trends &

  technologies.

• Maintain policies related to job responsibilities.

Join Our Team!

Accepting applications for an Information Technology Supervisor 3

Who Are We?

The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disab