Intake Eligibility Specialist II (2763)

Join our Workforce Solutions team as an Intake Eligibility Specialist II and play a vital role in connecting families to essential child care services through accuracy, compassion, and operational excellence. In this fast-paced and detail-driven role, you’ll work directly with customers and child care providers to determine eligibility, guide families through the enrollment process, and ensure compliance with Workforce Solutions policies and contractual requirements. You’ll review documentation for accuracy, calculate parent cost share, and maintain precise data entry across systems like TWIST and FACS, all while upholding rigorous quality standards of 95% or higher. Known for delivering exceptional customer service, you’ll build strong relationships, resolve concerns efficiently, and support eligibility processes including enrollments, recertifications, and status updates. If you thrive in a structured environment, excel at managing data with precision, and are passionate about helping families access critical resources, this role offers a meaningful opportunity to make a difference every day.

Qualifications

Education

Bachelor's Degree Preferred

Experience

2 years - Must be in Intake Eligibility Specialist role for 2 years

3 months - Must demonstrate a quality rating of 95% or higher for a minimum period of three months.

3 months - Must exceed performance goals for a minimum of three months.