Intern - Front Desk Agent

Job Description

We are seeking an enthusiastic and service-oriented Intern – Front Desk Agent to join our Front Office team in Dubai, United Arab Emirates. In this entry-level position, you will be one of the first points of contact for our hotel guests, ensuring a warm welcome and delivering exceptional guest experiences in line with our hospitality standards. You will support daily Front Office operations, including guest check-in and check-out, handling inquiries, and coordinating with other departments to ensure smooth and efficient service. This internship offers an excellent opportunity to gain hands-on experience in hotel operations, develop customer service skills, and build a strong foundation for a career in the hospitality industry.

Key Responsibilities

• Warmly greet and welcome guests upon arrival, ensuring a professional and personalized experience.

• Assist with guest check-in and check-out procedures while following hotel policies and service standards.

• Respond to guest inquiries, requests, and concerns in a courteous and timely manner, escalating issues to supervisors when necessary.

• Answer and direct incoming telephone calls and emails, providing accurate information about hotel services and facilities.

• Assist with room assignments, key card preparation, and guest registration under the guidance of the Front Office team.

• Learn and utilize the hotel's Property Management System (PMS) to support daily Front Desk operations.

• Coordinate with Housekeeping and other departments to ensure room readiness and timely fulfillment of guest requests.

• Provide guests with information about hotel facilities, dining options, local attractions, and available services.

• Maintain a clean, organized, and welcoming Front Desk area, ensuring a professional appearance at all times.

• Support reservation-related activities, including booking inquiries, modifications, and guest preferences.

• Assist with basic administrative duties, including updating guest profiles, maintaining records, and preparing shift handover reports.

• Ensure guest information is handled confidentially and in accordance with hotel policies and data protection standards.

• Handle multiple guest requests and operational tasks efficiently while maintaining attention to detail and a positive attitude.

• Collaborate with Front Office colleagues and other departments to ensure seamless daily operations and guest satisfaction.

• Demonstrate a willingness to learn, strong teamwork, and a commitment to delivering exceptional hospitality experiences.

Qualifications

• Strong verbal and written communication skills in English
• Excellent organizational and time management abilities
• Professional appearance and courteous demeanor
• Basic computer literacy and proficiency with Microsoft Office applications
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• Customer service orientation with a genuine desire to assist others
• Phone etiquette and professional telephone communication skills
• Attention to detail and accuracy in administrative work
• Ability to work collaboratively within a team environment
• Preferred: Multilingual abilities (Arabic and English proficiency is advantageous)

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.