International Commercial Collection Agent
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Key details
- Location
- United States
- Work style
- Remote
- Level
- Senior
- Job type
- Full-time
- Experience
- 5–8 yrs
- Function
- Finance & Accounting
- Focus area
- other
- Posted
- Yesterday
Skills
About the role
Summary
The Commercial Collections Specialist is responsible for managing assigned business-to-business (B2B) accounts, contacting commercial customers regarding outstanding balances, negotiating payment arrangements, and maximizing account recoveries. The ideal candidate is persistent, resourceful, and highly motivated to achieve results while delivering professional customer-focused interactions.
Essential Functions
- Contact businesses regarding outstanding balances through phone and email communications.
- Identify and engage key decision-makers responsible for payment authorization.
- Negotiate payment resolutions and settlement arrangements to maximize recoveries.
- Manage a portfolio of established commercial accounts.
- Investigate account information and utilize available resources to locate decision-makers and business contacts.
- Overcome objections and address customer concerns while maintaining a professional approach.
- Document account activity accurately and maintain detailed collection records.
- Achieve established collection and performance goals.
- Work collaboratively with leadership and support teams to drive successful outcomes.
- Maintain compliance with company policies, procedures, and applicable regulations.
- Stay abreast of daily and weekly Operations news and information; acknowledge receipt and understanding of policy and procedure updates
- Complete all assignments as required or requested by Operations management
- Adhere to the practices outlined in the Information Security Management System
- Communicate professionally and appropriately with clients, consumers, co-workers, and management
- Keep up-to-date knowledge, understanding, and compliance with governmental laws and regulations, with functional area, and with Company policies and procedures
- Maintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirements
- Provide proactive feedback to management concerning potential problems and recommendations for improvement. Recommend process improvements for efficiencies and best practices
- Adhere to all Company, Client and Consumer confidentiality and security policies and procedures
Non-Essential Functions
- Communicate concerns to management as needed
- Perform other duties as assigned
Supervisory Responsibilities/Accountabilities
- This position does not have Supervisory Responsibilities/Accountabilities
Requirements
- High School Diploma or General Educational Development (GED) certificate
- At least 5 years of Previous experience in commercial collections, B2B collections, or high-level sales.
- Experience communicating directly with business owners, executives, or financial decision-makers.
- Demonstrated ability to meet or exceed performance goals.
- Excellent customer service skills, including strong problem solving and negotiating skills, interpersonal, written, and oral communication skills. Ability to listen, communicate (written and verbal). Close attention to detail
- Ability to work as a self-starter, energetic, demonstrate good common sense, ethical and sound judgment
- Proficiency with email communication, CRM systems, and Microsoft Office applications.
Preferred Qualifications
- Experience collecting from both U.S. and international business accounts.
- Multilingual capabilities, including, but not limited to:
- Spanish
- Portuguese
- French
- Experience working in a remote environment.
- Proven track record of achieving high collection recovery rates or sales performance metrics.
Working Conditions
Work is performed in an indoor office environment utilizing computer equipment with teleconferencing, video conferencing, and continuous video monitoring systems.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel; and reach with hands and arms. Extensive use of keyboards and computers
Position Type/Expected Hours of Work
Some flexibility in scheduling may be permitted based on the needs of the role; however, employees must be available during the department's operating hours and follow established departmental guidelines. Full-time employees must maintain continuous full-time employment status. Maintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirements
The position description lists the primary functions and requirements of the role and is not all-inclusive. Other responsibilities may be assigned at any time with or without notice. The position description is subject to change to meet the needs of the business. Reasonable accommodations will be provided to disabled individuals when such accommodations would allow the disabled individual to perform the essential functions of the position without causing an undue hardship for the Company.
Radius Global Solutions, LLC is an Equal Opportunity Employer
EEO/Veteran/Disabled
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