IT Administrator

Join the Ritz-Carlton Yacht Collection:  Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.

By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Position: IT Administrator

Location: CABA, Buenos Aires, Argentina

Candidate must be within local travel distance to Buenos Aires, Argentina. The role will begin as remote until we find a co-working space in CABA, Buenos Aires.

Essential Functions:

• Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing systems. 
• Diagnose and resolve basic hardware, software, and network issues. 
• Escalate complex technical problems to the appropriate teams when necessary.
• Administer and maintain user accounts, permissions, and group policies in Microsoft Active Directory / Microsoft 365
• Document incidents, resolutions, and steps taken in the ticketing system.
• Deploy, install, and configure standard operating systems (Windows, macOS) and enterprise applications.
• Provide guidance and training to users on system functionalities and best practices. 
• Execute routine software updates, system patches, and antivirus maintenance.
• Monitor and maintain IT equipment, including desktops, laptops, printers, and other peripherals.
• Follow established processes and contribute to improving helpdesk procedures and documentation. 
• Collaborate with team members to ensure service-level agreements (SLAs) are met. 

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice.

Competency

Education:

• High school diploma or equivalent; IT certifications (e.g., Microsoft or CompTIA A+) are a plus
  

Skills & Experience:

• 2+ years of experience in a helpdesk or technical support role
• Experience with helpdesk ticketing systems and remote troubleshooting tools
• Basic understanding of computer systems, mobile devices, and networking
• Familiarity with operating systems (Windows, macOS) and common software applications (e.g., Microsoft Office)
• Excellent problem-solving and troubleshooting skills
• Strong communication skills with the ability to explain technical concepts in non-technical terms
• Customer service oriented with a focus on timely and effective resolutions
• Ability to prioritize tasks in a fast-paced environment

Work Environment

Works in a typical office environment with quiet-to-moderate noise generated by computers, printers, and light traffic. 

Physical Demands

Requires sitting, standing, walking, bending, and reaching.  Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone, and other office equipment. 

Expected Hours of Work

The position is fulltime and may require working additional time outside of normal business hours.

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.