IT BUSINESS PARTNERS HEAD

JOB PURPOSE:

To provide governance and management of the new projects/enhancements pipeline, acting as the primary partner for business functions to capture and plan their needs. Ensure these requirements are translated into new projects/enhancements that align with IT's capacity and broader business objectives. Facilitate prioritization and execution of these initiatives, resolving any bottlenecks to ensure efficient delivery and smooth communication between IT and business units.

DESCRIBTION:

1. Manage the relationship with business units regarding their new requirements (projects, system enhancements, disaster recovery, capacity needs, etc.), ensuring their digital vision and business objectives are captured and translated into well-defined IT projects and enhancements.
2. Develop, define, and implement the overall structure and processes for managing new projects and enhancements in alignment with management directions and the IT 5-year strategy.
3. Facilitate regular planning cycles, structuring and capturing new projects/enhancements, estimating their impact on IT resources, and ensuring alignment with business priorities, IT capacity, and technical dependencies.
4. Develop and maintain the New Projects/Enhancements Portfolio, including the enhancement roadmap, ensuring it is aligned with business priorities, IT capacity, and resource requirements. Regularly communicate and align with senior management to support effective decision-making in line with the 5-year strategy and solution roadmap.
5. Facilitate regular communication channels between business units and IT, ensuring alignment of planned activities, resolving bottlenecks, and ensuring smooth workflows.
6. Ensure all new projects/enhancements are captured with structured and high-quality scope and specifications to enable consistent estimation, scheduling, and delivery.
7. Prepare and maintain system enhancement requests, facilitating prioritization and scheduling to optimize IT capacity usage and ensuring business needs are met.
8. Participate in and contribute to business forums and decision-making discussions, ensuring that IT is aligned with future business initiatives that require new projects or system enhancements.
9. Create and maintain dashboards and reports for senior management and business units, providing transparency over the projects/enhancements pipeline, status of in-flight changes, IT capacity, and execution performance.
10. Develop and monitor KPIs for new projects and enhancements, ensuring regular reviews and transparency of performance through consistent reporting and metrics.
11. Oversee and resolve any bottlenecks or issues between business and IT functions, ensuring smooth communication, workflow, and alignment with both IT capacity and business expectations.
Strategy
12. Participate in the formulation and implementation of the Transformation & Delivery Department strategy to ensure the alignment with CIB strategy.
Policies, Processes and Procedures
13. Participate and recommend improvements to policies, processes and procedures and manage their implementation to ensure all relevant procedural / legislative requirements are fulfilled.
Day-to-day management
14. Supervise the day to day operations of the IT Business Partners Team providing some guidance in the related area, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards.
Supervision
15. Supervise the activities and work of subordinates to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, processes and procedures.
Compliance
16. Ensure compliance with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.

JOB PURPOSE:

To provide governance and management of the new projects/enhancements pipeline, acting as the primary partner for business functions to capture and plan their needs. Ensure these requirements are translated into new projects/enhancements that align with IT's capacity and broader business objectives. Facilitate prioritization and execution of these initiatives, resolving any bottlenecks to ensure efficient delivery and smooth communication between IT and business units.

DESCRIBTION:

1. Manage the relationship with business units regarding their new requirements (projects, system enhancements, disaster recovery, capacity needs, etc.), ensuring their digital vision and business objectives are captured and translated into well-defined IT projects and enhancements.
2. Develop, define, and implement the overall structure and processes for managing new projects and enhancements in alignment with management directions and the IT 5-year strategy.
3. Facilitate regular planning cycles, structuring and capturing new projects/enhancements, estimating their impact on IT resources, and ensuring alignment with business priorities, IT capacity, and technical dependencies.
4. Develop and maintain the New Projects/Enhancements Portfolio, including the enhancement roadmap, ensuring it is aligned with business priorities, IT capacity, and resource requirements. Regularly communicate and align with senior management to support effective decision-making in line with the 5-year strategy and solution roadmap.
5. Facilitate regular communication channels between business units and IT, ensuring alignment of planned activities, resolving bottlenecks, and ensuring smooth workflows.
6. Ensure all new projects/enhancements are captured with structured and high-quality scope and specifications to enable consistent estimation, scheduling, and delivery.
7. Prepare and maintain system enhancement requests, facilitating prioritization and scheduling to optimize IT capacity usage and ensuring business needs are met.
8. Participate in and contribute to business forums and decision-making discussions, ensuring that IT is aligned with future business initiatives that require new projects or system enhancements.
9. Create and maintain dashboards and reports for senior management and business units, providing transparency over the projects/enhancements pipeline, status of in-flight changes, IT capacity, and execution performance.
10. Develop and monitor KPIs for new projects and enhancements, ensuring regular reviews and transparency of performance through consistent reporting and metrics.
11. Oversee and resolve any bottlenecks or issues between business and IT functions, ensuring smooth communication, workflow, and alignment with both IT capacity and business expectations.
Strategy
12. Participate in the formulation and implementation of the Transformation & Delivery Department strategy to ensure the alignment with CIB strategy.
Policies, Processes and Procedures
13. Participate and recommend improvements to policies, processes and procedures and manage their implementation to ensure all relevant procedural / legislative requirements are fulfilled.
Day-to-day management
14. Supervise the day to day operations of the IT Business Partners Team providing some guidance in the related area, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards.
Supervision
15. Supervise the activities and work of subordinates to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, processes and procedures.
Compliance
16. Ensure compliance with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.

Qualifications & Experience
 Bachelor’s degree in Business, Commerce, Economics, Computer Science, or its equivalent
 Minimum 12+ years of experience in the Banking business. (Consumer, Business Banking, Corporate, Finance, Risk,etc.)
 Strong Communication and presentational skills
 Project management / ITIL is a plus
 Full understanding and experience with all functions of a universal bank in order to be able to understand, evaluate and judge the IT requirements of different banking business units.
Skills
 A very good knowledge of written and spoken English is required
 Computer skills
 Ability to lead and prioritize for results with quality manner maintaining efficient time management.
 Excellent person to person communication skills are required with a track record of relationship building and liaison with business functions

Qualifications & Experience
 Bachelor’s degree in Business, Commerce, Economics, Computer Science, or its equivalent
 Minimum 12+ years of experience in the Banking business. (Consumer, Business Banking, Corporate, Finance, Risk,etc.)
 Strong Communication and presentational skills
 Project management / ITIL is a plus
 Full understanding and experience with all functions of a universal bank in order to be able to understand, evaluate and judge the IT requirements of different banking business units.
Skills
 A very good knowledge of written and spoken English is required
 Computer skills
 Ability to lead and prioritize for results with quality manner maintaining efficient time management.
 Excellent person to person communication skills are required with a track record of relationship building and liaison with business functions