IT Manager
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Key details
- Location
- Harare, Zimbabwe
- Work style
- Onsite
- Level
- Senior
- Function
- IT & Security operations
- Focus area
- other
- Posted
- 1w ago
Skills
About the role
Hyatt Regency Harare The Meikles hotel is looking for an IT Manager is responsible for overseeing an organization's technology infrastructure, managing IT staff, and ensuring that systems and networks operate efficiently and securely.
Main Duties:
Operational
· To provide a courteous, professional, efficient and flexible service at all times, following Hyatt Regency Harare’s Standards of Performance.
· To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.
· To be fully conversant with all services and facilities offered by the hotel.
· To assist authorized users in relation to operation of the hotel’s I.S. systems’ hardware, various modules and supporting personal computers.
· To ensure that preventive maintenance required by any I.S. equipment in the hotel is carried out appropriately.
· To coordinate the timely repair and return to service of any faulty systems or items of equipment.
· To establish and implement procedures to ensure the backup of data in any I.S. systems.
· To rebuild data corrupted by either hardware or software faults.
· To coordinate the investigation and timely handling of any software fault reports or enhancement requests.
· To set up emergency procedures to continue the operation of the hotel in the event of system failure.
· To provide manuals on the use of any I.S. systems and incorporate those manuals into the relevant operating procedures of the hotel.
· To arrange the distribution of Night Audit and other regularly system-produced reports.
· To establish necessary security measures to prevent unauthorized access to the I.S. systems.
· To provide technical assistance to Internal or External Audit staff.
· To work with the Sales & Marketing Department and Operational Departments to set up and maintain clean relevant databases for management purpose.
· To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
Administration
· To ensure the continuous availability of
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