IT Service Delivery Manager

Job Description

We are looking for an experienced IT Service Delivery Manager to lead the end-to-end delivery and management of custom applications across SDLC.

You will lead multidisciplinary technical teams, connecting business priorities with application development, maintenance and operations. The role requires strong service management and Agile delivery capabilities, together with sufficient technical knowledge to contribute effectively to application, architecture and production discussions.

You will manage key stakeholders, follow up on delivery commitments and improvement actions, and provide regular service status reports covering performance, progress, risks, issues and KPIs.

This is not a purely administrative role. You will have overall ownership of the services under your responsibility, including delivery, quality, application stability, risk management and continuous improvement.

Key Responsibilities

• Manage the end-to-end lifecycle of custom applications across SDLC.
• Lead multidisciplinary teams, including Developers, Architects, QA Engineers and Business Analysts.
• Manage roadmaps, backlogs, releases, capacity, dependencies and delivery commitments.
• Ensure application stability, quality and compliance with agreed SLAs and KPIs.
• Oversee incidents, problem management, production transitions and service improvement actions.
• Manage stakeholders, ensuring clear communication, alignment and effective follow-up.
• Prepare and present regular service status reports covering performance, progress, risks, issues and KPIs.
• Collaborate with Business, Product, Architecture, Security and Operations teams.
• Promote Agile ways of working while maintaining effective IT service management and governance.
• Monitor technical debt, obsolescence, performance, security and operational risks.

Qualifications

• Bachelor’s degree in IT, Computer Science or related field.
• Understanding of Agile methodologies
• Solid knowledge of project management & service delivery
• Excellent communication skills
• Proven ability to influence and engage stakeholders at all levels
• Strong understanding of the full Software Development Life Cycle (SDLC), from requirements and design through deployment, support, and continuous improvement.
• Proven experience leading cross-functional technical teams, including Engineering, QA, Architecture and Application Support.
• Ability to engage with engineering teams, manage technical dependencies, and translate risks into business impact.

Nice to Have

• Bachelor's degree in Engineering, Computer Science, Information Technology or a related discipline.
  Experience in implementation and optimization of Microsoft Dynamics 365 (D365) environment, especially Field Services.
• Previous hands-on experience in software engineering, application development or a related technical field.
• Technical background in application development
• Experience with ServiceNow and Azure DevOps
• ITIL4 Certification

Additional Information

Why SGS?

• Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.
• Enjoy a flexible schedule and hybrid work model
• Access continuous learning opportunities through SGS University and Campus.
• Collaborate in a multinational environment with colleagues from various continents.
• Benefit from a comprehensive benefits platform.

Apply Now:
At SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential. Apply now to join our motivated and dynamic team!

Company Description

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise – “when you need to be sure” – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and a portfolio of trusted specialized brands, including Applied Technical Services, Brightsight, Bluesign and Nutrasource.