IT Support Specialist 1

Compensation and Benefits:

• Compensation: Hourly wage adjusted based on experience

• Benefits: Full-time, year-round, benefited position including;
• Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings
• 401(k) retirement plan (with company match up to 5%)
• Paid parental leave
• Paid time off, holiday and sick pay
• Free season pass for employee/dependents
• Privileges at several other resorts
• Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)

Job Summary

As a Technology Specialist I, you will work as part of a team providing a full range of technical support for technology systems throughout Killington/Pico Ski Resorts. This role supports both guest facing and internal systems, including video surveillance, web cams, lodge monitors, digital signage, cable/IP TV services, RFID, POS systems, desktops/laptops, and resort-wide music infrastructure. Responsibilities include installation, configuration, deployment, maintenance, analysis, troubleshooting, documentation, and user support across a diverse technology environment.

Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Technology Support & Field Systems
  • Research and analyze technical needs and resources across the resort, developing working knowledge of operational workflows
  • Research and recommend hardware and software solutions
  • Install, configure, and support POS systems and peripherals
  • Provide technical support for RFID infrastructure, including gate configuration and hardware/software support
  • Support speakers, amplifiers, and music streaming devices throughout the resort
  • Configure and support desktops and laptops
  • Install, configure, and maintain:
    • IP cameras
    • Digital signage boards
    • Music subscription services
    • Speakers
    • Cable/IP TV services
    • Cabling and device connectivity
  • Perform ongoing maintenance of supported devices and systems
• Service Management & Documentation
  • Respond to support requests via Freshservice, email, and telephone
  • Document, track, and monitor tickets to ensure timely resolution
  • Maintain system and process documentation
  • Participate in on-call rotations and provide ‑ support as ‑
  • Provide training and share knowledge with IT team members
• Collaboration & Customer Service
  • Work closely with supervisors, team members, other departments, vendors, and external partners
  • Follow Killington Hospitality Guidelines and deliver superior service to guests and end-users
  • Perform other duties as assigned

Qualifications

Basic Qualifications

• Associate degree in computer science or equivalent combination of education and experience
• Ability to lift up to 50 lbs
• Ability to work outdoors
• Ability to climb ladders
• Availability for weekend and after-hours‑
• Valid driver’s license and ability to provide own transportation for intra‑resort travel

Required Knowledge, Skills, and Abilities:

• Education & Experience
  • Bachelor's degree in computer science preferred

• Technical Skills
  • Experience with Windows operating systems
  • Working knowledge of PC, laptop, and tablet hardware and peripherals
  • Knowledge of basic networking concepts
  • Strong troubleshooting skills and ability to learn quickly
• Communication & Professionalism
  • Strong verbal and written communication skills
  • Professional appearance and demeanor
• Systems & Endpoint Management
  • Experience managing WSUS and Windows Update processes
  • Experience configuring Windows Update Rings in Intune
  • Managing on-premises‑
• Security & Platforms
  • Deploying and managing SSL certificates for servers and third-party‑
  • Administration of:
    • Microsoft Teams
    • Exchange Online
    • SharePoint Online