IT Support Specialist I (Atwater)

Provide technical support to end users, aid in the administration of the GVHC computing environment and assist with the general operations of the IT Department.

This position will work at our Atwater Admin site. Schedule is Monday – Friday 8:30am – 5:30pm
Compensation: $25.48 - $26.75 an hour

Golden Valley Health Centers offers excellent benefits including Medical: (0 Deductible / $2,000 Individual; $4,000 Family Out-of-Pocket Max), excellent PPO coverages; Dental; Vision; 403(b) with match, FSA plans, gym discounts, and so much more!

Essential Duties and Responsibilities

• Demonstrates effective communication and problem-solving skills.
• Install and maintain hardware.
• Install and maintain software.
• Troubleshoot hardware/software problems.
• Provide tier 1 of support to end-users.
• Assist with the general operations of the IT department.
• Other duties and tasks as assigned.

Physical Demands

• The employee must occasionally lift and/or move up to 25-50 pounds and push up to 100 pounds (on wheels).
• Must be able to speak clearly in order to communicate information to End Users and Staff.
• Must be able to hear staff on the phone and in person.
• Specific vision abilities required by this job include close vision for RJ45 pin-outs, computer screens, and the ability to adjust focus.
• Must be comfortable in tight or confined crawl spaces.

Work Environment

The physical environment requires the employee to work indoors, primarily in an office setting. The noise level inside is quiet to average. Use of general office equipment is required on a daily basis. Travel may be required at times.

Education/Experience Requirements

Minimum Qualifications:

• Basic understanding of computer hardware, software and networks.
• Strong problem solving skills.
• Customer service-oriented mindset.
• Speak respectfully and professionally and in terms that both novice and experienced computer users can understand.
• Work on multiple tasks with minimal supervision.
• Travel to multiple sites.
• Excellent oral, interpersonal, and written communication skills.
• Valid California driver’s license, vehicle insurance, acceptable driving record and reliable transportation.

Education/Experience

• High School diploma or equivalent.
• Minimum 12 units of relevant technical or computer science, or at least one relevant IT certification from CompTIA, Cisco, Microsoft, Coursera, Google, or related certifying entity.