IT Support Technician

IT Support Technician

Job Description

Wage/Group: Hourly/Non-Exempt, Group III or IV

Reports to: Skier Services Director

Pay Range: $17.50 - $19.50

Supervises: N/A

Status: Winter Seasonal, Full-time/Part-time

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CENTRAL PURPOSE: To enrich the lives of our community by providing joy and freedom through exploration

CORE VALUES: Seek first to help - Dedicated to results - Optimism in action - Solution seekers

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IT SUPPORT TECHNICIAN JOB SUMMARY:

The IT Support Technician supports the Mission Ridge Management Team by maintaining and troubleshooting technical systems and network infrastructure across the resort. This role operates in a dynamic mountain environment and requires a proactive, problem-solving mindset. The ideal candidate is calm under pressure, eager to learn, and capable of collaborating effectively with various departments to ensure smooth operation of all technical systems.

Qualifications

ESSENTIAL JOB RESPONSIBILITIES/DUTIES/TASKS:

• Technical Support: Provide first-level support to Sales, Office, and Operations staff for POS systems, workstations, and VOIP telephone issues.
• Network Basic understanding of how networks and switches function and how to troubleshoot
• Network Troubleshooting: Respond to connectivity issues, troubleshoot effectively, and make recommendations to prevent recurrence.
• Contractor Communication: Work professionally with contractors to resolve system and network-related problems.
• System Security: Enforce security protocols to prevent unauthorized network access and maintain confidentiality.
• Teamwork & Composure: Maintain a calm, solution-focused attitude during high-stress situations and contribute positively to the team environment.
• Maintenance & Safety: Keep workspaces clean and safe; adhere to all safety protocols.
• Additional Duties: Perform other general IT support tasks as assigned.

SKILLS REQUIRED:

• Communication Skills: Ability to communicate clearly with both guests and team members, ensuring issues are resolved efficiently and professionally.
• Technical Proficiency: Familiarity with basic computer programs such as spreadsheets, word processing, and email is essential.
• Networking Interest: A strong interest in IT systems, networking, and troubleshooting is highly valuable.
• Physical Capability: Ability to climb ladders, carry equipment, and perform hands-on technical tasks in various settings.
• Mountain Navigation: Must be able to ski or snowboard at a level sufficient to access on-mountain equipment outside the base area.

EDUCATION/EXPERIENCE

High school diploma or GED preferred. At least one year of guest service or related experience is highly beneficial. Familiarity with network infrastructure (firewalls, access points, switches) is important. Strong working knowledge of Windows OS, Google Workspace, MacOS, iOS, Android, and ChromeOS is required.

PHYSICAL DEMANDS:

This position requires the ability to remain composed under pressure, focus on detailed tasks, and effectively communicate technical information. Must be capable of physical labor, including lifting, carrying, climbing, and skiing/snowboarding while transporting equipment.

WORK ENVIRONMENT:

Work will occur both indoors and outdoors across varied mountain environments. Some technical equipment is located in remote areas accessible only by skiing or snowboarding; candidates must be blue-run capable while carrying tools or devices. Exposure to snow, cold, wind, and potential interaction with snowmobiles or snowcats is part of the daily routine. The pace of work can vary, with occasional high-pressure situations during peak resort operations.

PHYSICAL REQUIREMENTS:

(Assign each category: Rarely (0–12%), Occasionally (12–33%), Frequently (34–66%), Regularly (67–100%))

Seeing: REGULARLY

-Must be able to read reports and use a computer

Hearing: REGULARLY
-Must be able to hear well enough to communicate with coworkers.

Standing/Walking: REGULARLY