IT Technician

Improve today. Define tomorrow.

At Côté Gold, we focus on what we contribute, not just what we extract. We believe that in order for prosperity to be sustained, it must be shared, it must support the well-being of our employees and our communities, and it must be achieved with minimal impact to the environment.

Côté Gold is being developed in partnership with the Mattagami First Nation, Flying Post First Nation and Métis Nation of Ontario, Region 3.

The open-pit gold mine is a joint venture between IAMGOLD and Sumitomo Metal Mining Co. Ltd. and is operated by IAMGOLD. We are located near Gogama, Ontario, with access to stable infrastructure and strong connections with our local communities.

Accessing Opportunities at Côté Gold

IAMGOLD is committed to treating all people in a way that respects their dignity and independence. Should you require any support or accommodation during the recruitment process or otherwise, please notify us when you apply and we will work to meet your accessibility needs.

IT Technician

The IT Technician provides reliable, consistent and timely IT services to Côté Gold. Working collaboratively with all stakeholders, the IT Specialist strives to optimize IT performance and to identify solutions to IT and business-related challenges.

Key Responsibilities

Area 1:

Deliver Effective and Reliable Technical and Operational Support.

• Provide and seek to continuously improve enterprise O365 and Desktop support.
• Ensure accurate and timely processing of all activities related to IT matters.
• Complete new software and printer installations and upgrades.
• Support Telephony; desktop and cellular phones.
• Work with users to install, customize, and set up user specific hardware and software configuration operating systems and common applications.
• Troubleshoot hardware and software issues.
• Maintain equipment and software inventory and organize equipment, software, and hardware inventory and ensure IT work areas are in good order.
• Answer queries and handle requests related to IT matters.
• Follow established policies and procedures related to IT with Cote Gold and IAMGOLD and comply with established methodologies and quality standards.
• Escalate issues requiring advanced expertise or knowledge about the broader business impact of decisions.
• Coordinate IT consultants as required.
• Fulfill support requests through ticketing system.
• Perform imaging of new and old computers.
• Perform Server Administration: Support maintenance duties and AD usage.
• Perform Network Administration: Support troubleshooting and repairs.

Area 2:

Records and Routine Analysis.

• Ensure documents and reports are up to date, in the required format, accurate, and produced on time.
• Ensure backup and recovery activities are reliable and regular, including managing tape rotation and providing and receipt tape in relation with recall.
• Maintain reference material according to company regulations and policies.
• Maintain equipment repair history.
• Analyze information related to computers which may include generating basic reports, reviewing them for accuracy, and monitoring overall quality.
• Prepare reports as required.

Area 3:

Operational Excellence.

• Seek opportunities to improve IT reliability.
• Commit to continuous learning and improvement.
• Continually seek to improve skills.
• Watch for inefficiencies or problems, and ensure problems and inefficiencies are shared with others.
• Work collaboratively to troubleshoot and resolve problems.
• Consider risk along the five dimensions (throughput, time, quality, sustainability and cost).

Area 4::

Work collaboratively with others to deliver IT reliability.

• Participate in and lend your expertise to the team.
• Communicate clearly and effectively using the tools provided.
• Ensure any deficiencies are communicated to the appropriate team members for follow up.
• Participate in multi-disciplinary teams to deliver on our commitment to our team, our communities, the environment, and our shareholders.
• Coordinate with other team members on site to meet IT deliverables.

Improve today. Define tomorrow.

At Côté Gold, we focus on what we contribute, not just what we extract. We believe that in order for prosperity to be sustained, it must be shared, it must support the well-being of our employees and our communities, and it must be achieved with minimal impact to the environment.

Côté Gold is being developed in partnership with the Mattagami First Nation, Flying Post First Nation and Métis Nation of Ontario, Region 3.

The open-pit gold mine is a joint venture between IAMGOLD and Sumitomo Metal Mining Co. Ltd. and is operated by IAMGOLD. We are located near Gogama, Ontario, with access to stable infrastructure and strong connections with our local communities.

Accessing Opportunities at Côté Gold

IAMGOLD is committed to treating all people in a way that respects their dignity and independence. Should you require any support or accommodation during the recruitment process or otherwise, please notify us when you apply and we will work to meet your accessibility needs.

IT Technician

The IT Technician provides reliable, consistent and timely IT services to Côté Gold. Working collaboratively with all stakeholders, the IT Specialist strives to optimize IT performance and to identify solutions to IT and business-related challenges.

Key Responsibilities

Area 1:

Deliver Effective and Reliable Technical and Operational Support.

• Provide and seek to continuously improve enterprise O365 and Desktop support.
• Ensure accurate and timely processing of all activities related to IT matters.
• Complete new software and printer installations and upgrades.
• Support Telephony; desktop and cellular phones.
• Work with users to install, customize, and set up user specific hardware and software configuration operating systems and common applications.
• Troubleshoot hardware and software issues.
• Maintain equipment and software inventory and organize equipment, software, and hardware inventory and ensure IT work areas are in good order.
• Answer queries and handle requests related to IT matters.
• Follow established policies and procedures related to IT with Cote Gold and IAMGOLD and comply with established methodologies and quality standards.
• Escalate issues requiring advanced expertise or knowledge about the broader business impact of decisions.
• Coordinate IT consultants as required.
• Fulfill support requests through ticketing system.
• Perform imaging of new and old computers.
• Perform Server Administration: Support maintenance duties and AD usage.
• Perform Network Administration: Support troubleshooting and repairs.

Area 2:

Records and Routine Analysis.

• Ensure documents and reports are up to date, in the required format, accurate, and produced on time.
• Ensure backup and recovery activities are reliable and regular, including managing tape rotation and providing and receipt tape in relation with recall.
• Maintain reference material according to company regulations and policies.
• Maintain equipment repair history.
• Analyze information related to computers which may include generating basic reports, reviewing them for accuracy, and monitoring overall quality.
• Prepare reports as required.

Area 3: