JRSS NOC Technician

Description

Responsible for performing and training team on the following duties:

Execute network operations to include analysis of customer traffic across the MPLS and JRSS infrastructure.
Perform real-time customer failover to restore services during scheduled and unscheduled outages and maintenance actions.
Work directly with supported customers and peers to ensure maximum network availability to minimize or eliminate mission and operational impact.
Proactively monitor network alarms across platform specific network management tools.
Perform a variety of change management tasks which include hardware replacement, software configurations, and ASI management.
Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
Assess and identify resolutions to various network incidents and/or deficiencies leveraging knowledge in one or more of following: routers, switches, routing protocols, MPLS, VPN technologies, IDS/IPS, proxies, packet capture, network taps, load balancing, firewalls, out-of-band management.

Requirements

LightGrid is hiring for a JRSS NOC Technician III to work on site at Scott AirForce Base, IL. ****Must be open to Rotating Shifts*****
Primary Responsibilities

Basic Qualifications

Must have an active DoD Secret security clearance. Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date. High school Diploma and at least 2-4 years of experience. Ability to work in a 24/7 operation. Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management. Expertise in one or more of the following: routers, switches, routing protocols, CISCO, Juniper, MPLS. General understanding of network topologies. Preferred Qualifications ?Tech control facility or cyber transport experience Circuit actions and vendor experience IP architecture experience Telco NOC, inside or outside plant experience. Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management. Any additional certifications to include: CCNA, JNCIA-Junos, F5 Networks Certified Technical Specialist, ITILv4.