Lead Server

Timber Creek Property Owners Association, located in Fort Myers, FL, is pleased to announce an excellent career opportunity for a full-time Lead Server! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.

General Purpose:

Serves guests food and beverage items in a prompt, professional and courteous manner. Creates memorable dining experiences through personalized and genuine interactions. Assists with department training, development and implementing customer service standards.

Essential Duties:

• Ensures guests are immediately attended to upon arrival and manages customer traffic flow on the restaurant floor.
• Assists with setting tables and rearranging tables to accommodate larger parties.
• Responds to customer questions or concerns regarding any menu item or various other facets of food service.
• Ensures guests are satisfied with the service provided and that items are replenished as needed and and maintains a clean and clutter free dining room.
• Communicates guest concerns or comments immediately to management.
• Processes cash and check transactions. Utilizes the point of sales system and trains new associates.
• Follows established cash handling procedures and ensures that other staff adhere to procedures.
• Assists in development of opening and closing checklists and ensures staff has completed duties daily.
• Assists in pre-shift meetings and taste tests.
• Ensures established standards for greeting, cocktail service, food delivery and general service techniques are followed.
• Ensures all service associates are knowledgeable of the menu items.
• Leads other servers, kitchen and bar staff before, during and after meal service periods to execute a “Member/Guest Comes First” approach.
• Assists the department manager in training, planning and assigning work. Addresses complaints and resolves problems with service staff.
• Assists in the coordination of department members that may include, but is not limited to: Servers, Hosts.
• Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
• Incorporates safe work practices in job performance.