Lead Specialist, Business Analytics
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Key details
- Salary
- $100K–$120K/yr
- Location
- United States
- Work style
- Remote
- Level
- Senior
- Job type
- Full-time
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 2w ago
Skills
About the role
The Lead Specialist, Business Analytics for Customer Experience (CX) leverages CX best practices and strong data analysis to ensure the business has actionable insights based on structured and unstructured customer feedback. They work closely with the business to:
Define use cases for new data models or views that empower teams to make decisions
Identify gaps and/or areas for growth in data collection across the end-to-end customer journey
Identify new sources of customer feedback for inclusion in aggregated CX analysis
Leverage AI and automation to increase engagement with closed feedback loop activities
Key Responsibilities
Analyze customer experience data across products, business units, and geographies to identify trends, patterns, and opportunities that inform strategic decisions.
Develop actionable insights and reporting outputs that support business-defined use cases and enable data-informed decision-making.
Prepare and present analysis-based reports to stakeholders, tailoring findings to business needs and audience priorities.
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