Learning & Development Quality Assurance Specialist.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

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Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

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Role ID – 2026-0145 

 

Role Duties and Responsibilities  

 

The contractor(s) will perform QA activities on demand for the NCI Academy in the following areas: 

 

QA Standardization: 

• Successfully complete the QA Quality Focal Point Training (38 hours) to ensure standardized QA processes and tools are applied across all NCI Academy efforts. 

Course Monitoring and Assessment: 

• Given 10 days’ notice, prepare a monitoring and assessment plan for incoming courses. Activities include: 

• Review of course control documentation. 

• Development of student intake and exit surveys. 

• Conduct onsite or remote course observations. 

• Capture and document observations comparing course delivery to course control documents. 

• Conduct interviews with instructors and students regarding course conduct and delivery. 

• Generate a QA Assessment Report based on quantitative data from surveys and observations (report development ≤24 hours). 

• Anticipated level of effort: 60 hours per monitoring effort. 

• The contractor is expected to accept 80% of requests (8 out of 10) demanded. 

Instructor Monitoring and Feedback: 

• Given 10 days’ notice, perform instructor monitoring and feedback sessions per NATO instructor competency standards, including: 

• 2 hours to review lesson plans, presentations, and previous feedback. 

• 1–2 hours to conduct onsite observations. 

• 2 hours to prepare and deliver feedback to instructors. 

• Contractor is expected to accept 80% of requests (8 out of 10) demanded. 

Course Delivery Support: 

• Given 30 days’ notice, support the delivery of the CIS Technical Instructor Course (0970) and CIS Methods of Courseware Development Course (0971). Duties include: 

• Instructional delivery, lesson preparation, student assessment, student feedback. 

• Courseware update and refinement as part of the NCI Academy 

• Continuous Improvement Process.