Manager, IP Network Services

Description

JOB TITLE: Manager, IP Network Services

DIVISION: Buckeye Broadband

DEPARTMENT: IP Services

JOB SUMMARY:

The Manager, IP Network Services, is responsible for the high-level success and overall day-to-day performance of the IP Network team. The Manager, IP Network Services is expected to understand the existing technical architecture, plus the overall technical vision for the IP-Data Network, and use it in overseeing the creation of executable plans and manageable timelines for each budget year. The Manager, IP Network Services, ensures projects and priorities align with the expectations of the relevant business units, maintains regular communication with project stakeholders, and ensures projects are completed on time and within budget. The Manager, IP Network Services coordinates activities for the IP Service department and manages operational events and outages.

The Manager, IP Network Services reports directly to the Director, IP Services.

Direct reports to the Manager, IP Network Services are:

• IP Network Services Engineer – I & II
• IP Operations Engineer – I & II

The Manager, IP Network Services Interfaces with the following Key personnel:

Buckeye Broadband Management team & staff, MaxxSouth management team & staff, Telesystem management team & staff, Equipment & Software vendors, and Large Enterprise Customers.

ESSENTIAL JOB FUNCTIONS:

The Manager, IP Network Services is accountable for the following functions for the business units served by Buckeye Broadband:

• Oversees the work of the IP Network Services team to ensure strict adherence to departmental standards for planned or unplanned project deliverables, project documentation, and project timelines based on existing priorities.
• Manages all IP Network Services project activity, allocates time, resources, and ensures that projects are completed on time and on budget.
• Manages both internal and external communication on all IP Network Services projects and ensures that all stakeholders are kept up to date on project status.
• Oversee schedules, sequences, and assignments for work activities, based on work priority and skill sets of personnel.
• Manage escalations into the IP Network Services team from other departments or divisions.
• Manages communication with various vendors/ manufacturers to ensure proper requisition of materials and supplies in support of planned projects.
• Monitors daily/weekly project KPI’s and reports pertaining to active projects, resource allocations, and project timelines—this data is then used to maintain an understanding of where all projects stand with respect to planned completion.
• Communicates and ensures compliance with corporate, departmental or work policies, procedures, and service standards in conjunction with senior management.
• Manages the recruitment, interviewing, and selection of new employees for the IP Network team.
• Acquires and maintains a high-level, yet working knowledge of all equipment, systems, and software proposed or implemented by the department.
• Ensures that technical development for the IP Network Services team is aligned with departmental objectives and with industry standards.
• Participates in management on-call to give direction and provide input for the on-call engineer during outages or events.
• Handles executive escalations.
• Identifies gaps in employee skill sets and works to develop employees using both internal and external resources.
• Assist in building the Capital budget plan based on Business Unit direction, capacity growth & operational requirements, and departmental needs as part of the yearly budgeting process.
• Works with Lab R&D leadership to track lab activities relevant to IP Network Services projects and ensure alignment on priorities.
• Collaborates with HR, OD Specialist, and direct reports to develop and update an Individual Development Plan for continual improvement and personal accountability.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Behaves ethically and influences to do the same. Consistently follows policies, procedures, and guidelines of the organization. Establishes self as a credible and trustworthy source for employees.
• Establishes vertical and horizontal relationships to achieve work activities.
• Follows and enforces the Company’s policies and procedures, including the EEO guidelines and safety, at all times.
• Performs any miscellaneous duties as needed.

JOB REQUIREMENTS:

Education and Experience

• Associates degree from an accredited university with a major in Engineering, Telecommunications, Computer Science or other related technical degree and Five (5+) Years of related network and system design experience

OR

• Seven (7+) years related network and system design experience – Required
• Demonstrable Project Management and group communication experience - Required
• Working understanding of the design and implementation of Service Provider network models and concepts – Required
• Working understanding of Service Provider routing and switching protocols (BGP, IS-IS, MPLS, RSVP, EVPN, STP, etc.) – Required
• Working understanding of IPv4 and IPv6 addressing – Required
• Advanced understanding and practical experience in leveraging Project Management tools (MS Project, Smartsheet, etc.) – Required
• Working understanding of IP Network security concepts including Firewalls, NAT implementations, and VPN based technologies – Required
• Working understanding of carrier grade equipment and application of: DWDM Muxes, Routers, Switches, Firewalls, etc. – Required
• Advanced understanding of the Atlassian software suite (Confluence, JIRA, Service Desk, Etc.) – Highly Preferred
• Working understanding of Automation & Orchestration concepts and implementations - Required
• Working understanding of Service Provider/ MSO access technologies (CMTS, GPON, Active Ethernet, Etc.) and associated provisioning systems - Required

Core Competencies:

• Agile – Embraces change, adaptable and flexible, and sense of urgency.
• Innovative – Uses critical thinking, creativity, continuous learning, and challenges the status quo.
• Customer Focused – External/Internal, creates the exceptional customer experience, demonstrates a sales and service mentality.
• Collaborative – Teamwork, proactive knowledge sharing, constructive conflict.
• Accountable – See it, Own it, Solve it, Do it-- hold each other accountable.

Job Specific Competencies:

• Develop Employees – Coach, empower, engage, mentor, and teach.
• Deliver Results – Strategic planning and execution, makes decisions in the best interest of the Company, knows and responds to the business climate, and manages ambiguity.
• Displays Leadership – Role model, communicates vision, possesses emotional maturity, manages risks, resiliency, and business acumen.
• Displays Technical Expertise – Keeps technical skills current, effectively applies specialized knowledge and skills to perform work tasks, understands and masters the technical skills, knowledge, and tasks associated with job, and shares technical expertise with others.

Skills:

• Demonstrates effective project and planning skills.
• Demonstrates ability to conduct large-audience presentations.
• Demonstrated ability to present complex solutions.
• Demonstrated ability to execute Structured Project Management.
• Demonstrated ability to bring projects/assignments to completion within required time frames.

Other Requirements:

• Background record that meets Company standards.
• Reliable means of transportation at all times.
• Strictly maintains confidentiality of financial and/or other information acquired in the course of work-- discloses only when authorized unless legally obligated to do so.
• Valid driver’s license and driving record that meets company standards at all times.

PHYSICAL DEMANDS

Walking, kneeling, standing, stooping, sitting, driving, hearing, talking, vision (close, distant, color, depth perception, adjust focus), and use of hands and fingers. Light lifting of 50 lbs. is occasionally needed.

WORKING CONDITIONS

• The Manager, IP Network Services is a full time, exempt position. The regular work hours are 8:00 a.m.-5:00 p.m., Monday – Friday. These hours may vary to accommodate the needs of the department.
• The Manager, IP Network Services reports to the Director, IP Services.
• The Manager, IP Network Services works in an automated business office environment with business office equipment including telephones, personal computers, copy machines, and FAX equipment.
• The Manager, IP Network Services is required to drive on the job as needed and is subject to regular MVR checks. He/she must maintain a valid driver’s license and maintain a driving record the meets Company standards for an insurable driver at all times. Any time these conditions are not met, he/she must not drive on the job and must immediately report it to their Manager.
• The Company is a drug-free workplace. All employees are required to adhere to the Company’s drug-free workplace programs and policies. Pre-employment testing is mandatory along with random testing throughout continued employment.
• The duties assigned, the hours worked, and the status of this position is subject to change as the needs of the company changes.

USE OF COMPANY RESOURCES, EQUIPMENT AND CONFIDENTIAL INFORMATION

Company resources, equipment, and information are provided to employees to facilitate work. They may not be used for purposes other than work without proper authorization. Any unauthorized use of Company resources, equipment, or information is strictly prohibited. Any unauthorized use of customer data or any other company information gained via any company resource is a breach of confidentiality and is strictly prohibited. Any unauthorized use of company resources, equipment information, and/or breaches of confidentiality may be cause for termination of employment.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.