Medical Assistant – Substance Use Services

Location: New Rochelle, NY
Pay Rate: $25.00 per hour
Hours: Monday-Friday 5:45AM-1:45PM (35 hours per week)

OVERVIEW OF PRIMARY RESPONSIBILITIES:
The Medical Assistant (MA) supports the clinical and operational functions of the Opioid Treatment Program (OTP) by assisting providers, coordinating appointments, managing specimen collection processes, maintaining inventory and medical supplies, and ensuring timely communication with laboratories and clinical staff. The MA plays a key role in supporting efficient clinic operations, regulatory compliance, and continuity of care for clients receiving services within the OTP program.

PRIMARY FUNCTIONS:
Clinical & Specimen Support

Manage all specimen-related processes, including collection support, labeling, documentation, storage, and coordination with laboratories.
Process and track lab orders and communicate with labs regarding results, discrepancies, and follow-up needs.
Complete toxicology screening documentation, reporting, and tracking in accordance with program requirements.
Perform EKGs, provide results to the physician for review, and upload/scan completed documentation into the electronic health record (EHR).


Scheduling & Client Coordination

Schedule appointments for providers including:

Medication management
Psychiatric evaluations
Physical examinations
Injections
Lab review appointments

Coordinate Medical Director’s calendar, including lab reviews and dose decrease scheduling.
Conduct reminder calls to clients prior to physical exams and psychiatric evaluation appointments.
Maintain organized provider schedules to support clinic efficiency and continuity of care.
Maintain accurate and timely documentation related to scheduling, toxicology screenings, and specimen management.
Support general clinic workflow and administrative functions as assigned.


Inventory & Administrative Support

Monitor track and report medical, and program inventory for administrative ordering.
Check expiration dates of medical supplies and notify the Program Supervisor/PSM of items requiring replacement or reorder.


QUALIFICATIONS AND ATTRIBUTES:

High School Diploma or equivalent required; Medical Assistant certification preferred.
Experience in behavioral health, substance use treatment, or outpatient medical settings preferred.
Strong organizational, communication, and multitasking skills.
Knowledge of medical terminology, laboratory processes, and electronic medical records preferred.
Ability to maintain professionalism and confidentiality in accordance with HIPAA regulations.


EDUCATION AND EXPERIENCE:

Medical Assistant certification required
Minimum of 1 year experience required
Experience with OMH and/or OASAS regulations preferred


PHYSICAL CHARACTERISTICS:

These physical demands are representative of the physical requirements necessary for an employee to perform the job's essential functions successfully. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position, which are reviewed in each case.
Must be capable to sit or stand in front of a computer for long periods of time
Able to work in open space floor plan
Must be capable to move throughout work day and follow people served throughout community
Work alongside co-workers within 3 feet
Must be able to move in tight spaces
Occasional lifting of > _25+ pounds


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