Medical call center Associate I
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Key details
- Location
- Manila, Philippines
- Work style
- Onsite
- Level
- Entry level
- Job type
- Full-time
- Experience
- 2–5 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 1w ago
Skills
quality control
About the role
Summary of Responsibilities:
- To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.
- Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.
- Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
- All other duties as needed or assigned.
Qualifications (Minimum Required):
- 2 years VOICE call center experience
- Healthcare account experience highly desired
- Must have a healthcare license e.g. Nurse, Pharmacist, Medtech, PT, Radtech
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