NETWORK SYSTEMS ENGINEER

Under the supervision of the Director of Technology and Network Systems Manager, the Network Systems Engineer assists in maintaining, troubleshooting, analyzing and enhancing the school network, which includes endpoints, servers, LANs, WANs and all other software and hardware that make up the network infrastructure. The position also assists as needed with the Technology Helpdesk tickets and employee device deployment. The Network Systems Engineer will stay current on hardware and software technology trends.

Essential duties and responsibilities include the following:

• Maintain wired and wireless networking environment by installing, configuring, testing and documenting the equipment/network systems according to the design and specifications
• Assist with day-to-day networking tasks to ensure network reliability and availability with minimal interruption
• Monitor and analyze network and system logs and health
• Administer network and systems security settings for access/deny privileges for users and manage user account provisioning across systems
• Manage, test and monitor network and systems security via solutions such as vulnerability management tools and dashboards
• Plan and carry out network and systems technology projects, including installation of hardware, software and integration testing, as well as coordinating these activities without disturbing function of other systems
• Maintain documentation for installation, network topology, and troubleshooting of communications hardware or software with the Network Systems Manager
• Assist the school community with the use of technology for school-related tasks and events
• In coordination with the Technology Specialist, provide technical support and resolve Helpdesk tickets
• Troubleshoot technology (software and hardware) problems
• Assist with the maintenance of all school data in accordance with school policy and best practice
• Assist with the maintenance of VoIP phones, security cameras, door access control, PA and AV systems
• Work cooperatively with other members of the Technology Team on long-term improvement and maintenance projects
• All other duties as assigned by the Director of Technology or Network Systems Manager
  

Supervisory Duties: None

Qualifications

• Practical knowledge of switches, routers, firewalls and wireless configuration, deployment and maintenance. Experience with Cisco and Palo Alto preferred.
• Practical knowledge of Cisco Unified Communications suite and InformaCast preferred.
• Working knowledge of Windows Server 2019 or later; 2022/2025 preferred
• Proven experience supporting network printers and computer desktop support with recent computer operating systems, including Windows and Mac, and an understanding of mobile operating systems including iOS and Android
• Adapt to new software and hardware: understand technical manuals, follow support representative instructions, experiment and identify solutions, etc.
• Handle multiple tasks with focus and precision
• Demonstrate outstanding technical, analytical, troubleshooting and organizational skills with attention to detail

• Minimum of two years in college or trade school education in a computer-related field and at least five years of demonstrated experience with network technologies and protocols; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities

• Communicate professionally and effectively in person, by phone and in writing providing high-quality customer service
• Work collaboratively as a member of the Technology Team
• Work successfully with individuals of all ages in a grade 9-12 school environment and interact with various stakeholders in technology-related or school-related environments
• Preferred professional experience in an independent school, college, or similar educational institution
• Preferred experience working with database information systems, e.g. Student Information Systems (especially with Blackbaud)
• Preferred certifications: CompTIA A+, Network+, Security+, CCNA/CCNP

Working Conditions:

• May include additional nights and weekends as needed
• Ability to lift and carry up to 50 lbs.