New Patient and Surgery Scheduler

Job Summary:

In the Department of Obstetrics and Gynecology, as part of the larger University of Colorado Anschutz School of Medicine, we have access to an intensive care unit, cutting-edge equipment, and multiple teams of subspecialists in female health. This allows us to address even the most complex medical problems. We also provide a wide array of reconstructive surgical options, including minimally invasive and robotic surgery.

The individual in this position will function as the liaison between the patient and the providers for all non-clinical issues including scheduling office visits and procedures within the clinics, communicating pre-appointment instructions and appointment confirmations, insurance verifications and/or pre-authorizations as necessary. The Surgery Scheduler will NOT disseminate any clinical information such as diagnosis, test results or post care instructions.

They must be able to analyze the faculty’s availability when scheduling patients for new patient visits and surgeries. They must understand the length of time needed for a particular visit type and schedule patient appropriately. They must be able to identify conflicts in these schedules, review them with the appropriate physician and resolve them in a timely manner.

This position interacts with patients, faculty, scheduling staff, research staff, clinic staff, hospital and department administration, and insurance representatives daily in providing support for scheduling appointments and surgeries. This position may also support some administrative needs of assigned providers. This position will work under the direction of the Clinical Operations Manager for the Department.

Key Responsibilities:

95% Scheduling Support

• Assist and act in patient scheduling issues, training, education, communication and problem solving.

• Develop and maintain training and workflow documents for Surgery scheduling.

• Schedule operative cases across multiple locations of care and different health systems as directed by supervisor, clinical providers and nursing staff.

• Obtain surgery insurance authorizations.

• Coordinate, track, and generate reports on OR block time, including all related communication with the hospitals

• Assist with new patient visit scheduling and procure new patient medical records in a timely manner as needed.

• Route correspondence to referring physicians and other appropriate care providers.

• Share in answering incoming telephone calls from patients and referring physicians.

• Serve as a liaison between patients and physicians for all non-clinical issues.

• Complete referral and authorization checks.

• Participate in staff meetings and trainings as required.

• Generate patient quotes for procedures and surgeries.

• Display a willingness to work collaboratively and cooperatively with all members of the Department

• Establishes and maintains effective working relationships with leadership, physicians, colleagues and patients, addresses concerns in a forthright manner.

5% Administrative Support

• Provide administrative support to Department faculty as needed.

• Perform broad range of high-level administrative duties as requested

Work Location:

This role is primarily in person 3-5 days per week on the Anschutz Medical Campus, with an option to work 0-2 days per week remotely while remaining available as needed for in-person meetings.

Why Join Us:

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 15/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

• High School Diploma or GED.

• Two (2) years of patient registration and insurance processes.

  • Substitution: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to two (2) years.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Bilingual, Spanish-speaking.

• Customer service or general administrative experience.

• Experience with appointment scheduling and insurance verification.

• EPIC experience.

• MS Office experience.

• Two (2) years or more of Surgical Scheduling experience.

• Surgical Scheduling training experience within EPIC.

Conditions of Employment:

• Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.

Knowledge, Skills and Abilities:

• Understanding of HIPAA practices and patient confidentiality.

• Ability to maintain a positive attitude with clients, employees, and management.

• Ability to