Office Manager & Customer Service Coordinator

Key Responsibilities

· Customer Service & Order Management

· Receive purchase orders from grocery retail customers via email or online portals

· Accurately enter all order information into the company ERP system, Plex.

· Confirm orders, quantities, and delivery details with customers.

· Communicate with production to verify actual quantities produced.

· Prepare and send fulfillment and shipment reports and paperwork to customers.

· Schedule customer purchase order pickups and deliveries.

· Act as the primary contact for customer inquiries and order updates.

· Input customer purchase order updates in EDI/SPS Commerce and customer portals.

· Invoice customers in Plex and EDI/SPS Commerce.

· Shipping of orders from HPP toll processing facility.

· Tote to tote receiving of HPP'd product at G.O.F

· Communications with HPP facilities, projected orders and actual counts.

· Answer end consumer complaints and questions via phone and email.

· Own ordering from Uline, Amazon, office supplies

· Office & Administrative Management

· Ensure the company and employees have the tools, supplies, and resources needed for daily operations.

· Manage general office organization, supplies, and vendor relationships.

· Support internal communication between production, logistics, and management teams.

· Assist with scheduling, reporting, and other administrative tasks as needed.

· Cross-Functional Support

· Collaborate with operations, supply chain, and finance teams to maintain order accuracy and performance metrics.

· Help identify process improvements to enhance efficiency and customer satisfaction.

· Contribute to other projects or areas where help is needed — wearing “many hats” to support the company’s success.

· Other duties assigned

Requirements

· 2–5 years in office management, customer service, or administrative roles (preferably in food manufacturing, CPG, or logistics).

· Proficient with ERP systems and comfortable navigating multiple online portals and software tools (Microsoft Office, Plex, EDI/SPS Commerce etc.).

· Strong verbal and written communication skills; professional and clear with customers and colleagues.

· Detail-oriented, proactive, and able to manage multiple priorities efficiently.

· A collaborative team player who acts for the good of the company as a whole.

· Comfortable in a small-company environment where responsibilities may shift day to day.

Benefits

• Free lunch meal, fruits, snacks, and drinks
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
• Weekly engagement activities with prizes that are up to 3,000 PHP
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room