Onboarding Specialist (Remote)
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Key details
- Location
- Cambodia
- Work style
- Remote
- Level
- Mid level
- Job type
- Full-time
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 1w ago
Skills
cfdkycmicrosoft office
About the role
FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Onboarding Specialist (Remote) in APAC region.
Responsibilities:
- Assist with the onboarding of clients which includes reviewing their KYC documents and updating client's data
- Provide essential updates to customers by identifying problems and assisting with incoming queries by email and other supported communication channels of the company
- Actively connect with all our New & Existing Client applications and assist the Local Team in receiving outstanding clients KYC cases
- Actively engage with clients who are in the onboarding process and ultimately have these clients applications approved
Candidate Profile:,
- Computer literacy with excellent working knowledge of Microsoft Office applications
- High attention to detail and client-centric
- Knowledge and experience in FX will be considered advantageous but not essential
- A team player with excellent communication skills
- Fluent in verbal and written English (Additional languages are highly advantageous)
- Dynamic, self-motivated, competitive and strong desire to succeed
- Ability to work well independently as well as in a team and can-do attitude
Why us:
- Welcoming, young and multicultural team with approachable leadership
- Ability to contribute to dynamic business at a growth phase
- High level of autonomy, support of ideas and putting your expertise into the best practices for the company
- Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
- Competitive remuneration, regular salary reviews and performance-based incentive schemes
- Vibrant company life: from team activities to global celebrations
- Fully remote work
Journey to FP Markets
- Initial Interview with HR (30-45 minutes)
- Interview with your future manager (45-60 minutes)
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