Onsite Tech- Florida

Surgical Instrument Service Co

Ocala, FL, United States1mo ago

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Key details

Location
Ocala, FL, United States
Work style
Onsite
Level
Mid level
Function
Skilled trades & Manufacturing
Focus area
other
Posted
1mo ago

Skills

customer service

About the role

Description

Essential Job Functions:

  • Sharpen, straighten, align, refurbish, recondition, repair, replace missing or worn parts of customer instrumentation according to industry best practices and company guidelines.
  • Repair, calibrate, refurbish all general and specialty instrumentation and various other medical equipment as is customary to repair in a mobile unit, and forward other equipment to designated service location.
  • Ensure all information provided to home office is correct and accurately recorded, including purchase order numbers where appropriate.
  • Interact with hospital personnel in a professional and timely manner regarding repairs and upkeep of instrumentation to ensure customer service satisfaction.
  • Generate and distribute paperwork to customers such as invoices, tray requests, tray rotation, and other documentation as required by SIS or the customer.
  • Maintain a master tray list for each customer including service dates
  • Maintain mobile repair lab inventory and supply levels, ensure periodic maintenance/repair of vehicle, and maintain all service logs according to SIS SOP for Instrument Care Units.
  • Adhere to hospital criteria, products, special contract terms, etc.
  • Identify areas of improvement regarding quality issues, and offer solutions
  • Actively participate in continued education and training



Requirements

Capabilities:

Acute attention to detail and aptitude for for analyzing and solving problems

Ability to work in a fast-paced environment while keeping safety and service paramount

Relevant experience preferred

Must be able to pass DOT medical exam and have an acceptable driving record

Maintain a professional demeanor

Basic computer skills

Ability to read, write, speak, and understand English

Capable of standing/being on feet majority of the day

Capable of occasionally lifting items up to 50 pounds


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