Operational Risk Specialist

Justice Resource Institute (JRI), a leader in social justice with over 100 programs meeting the needs of underserved individuals and families throughout Massachusetts, Rhode Island and Connecticut, has a rare opportunity for a Operational Risk Specialist.

As a key member of our team, the Operational Risk Specialist will serve as a dynamic leader responsible for conducting organizational investigations, assessing organizational risk, and supporting treatment-based operational excellence across the agency.

The Operational Risk Specialist will have exceptional written communication skills, strong analytical abilities, and a proven ability to work effectively with senior leaders, legal teams, and key stakeholders, both within the organization and with external partners associated with JRI.

If you’re passionate about making a meaningful impact in the lives of others while navigating the landscape of investigations, operations, and risk mitigation, this is your opportunity to thrive in an empowering, mission-driven environment.

Schedule: Monday - Friday 9:00AM - 5:00 PM

Compensation

The pay range for this position is $75,000 to $80,000 per year. The listed range reflects what we reasonably and in good faith expect to pay for this role at the time of posting the position. The actual compensation an employee is offered may vary based on several factors such as experience, education, licensure, certifications and qualifications. This range may be modified in the future.

In this role, you will:

• Lead and support the organization’s investigations, operational functions, and risk mitigation strategies, ensuring alignment with JRI’s Mission, Vision, and Core Values and adhering to strategic objectives, as well as pertinent policy and regulatory standards.
• Participate in conducting both internal and external investigations concerning report treatment-related policy and regulatory violations, along with incidents that violate JRI policies.
• Conduct all investigations with the highest level of integrity and confidentiality.
• Ensure compliance with JRI’s policies, licensing requirements, and the legal regulations specific to the state where investigations are being conducted.
• Actively participate in and support the execution of JRI’s extensive organizational risk mitigation strategies and initiatives.
• Collaborate with senior leadership, human resources leaders, general counsel, divisional and site leaders, as well as other departments to address the organization's investigative and operational needs.
• Prioritize the development of strategies aimed at reducing safety risks within the organization.
• Evaluate and support the recognition and improvement of existing operational processes and systems to boost the timeliness, efficiency, and effectiveness of compliance in all specified activities.

Why JRI?

• Be who you are! JRI is committed to creating a workplace built on respect, collaboration, and opportunity, where every employee is valued and supported in making a meaningful impact.
• We offer a $2,000 bilingual bonus to new hires who speak a second language fluently, other than English, and will use it to serve our clients!
• Reimbursement is available for employees to cover the registration costs and annual fees for any professional license required for work such as LMHC, LCSW, LICSW, RN and more!
• Access to our excellent Blue Cross medical and Delta Dental benefits.
• Retirement benefits including 401K matched up to $800 a year and pension after 5 years of employment.
• Professional development opportunities such as tuition reimbursement up to almost $4000 per year and discounted tuition rates to select partnership colleges and universities!
• Wellness benefits including access to employee engagement groups, self-care resources, and an Employee Assistance Program.
• Generous paid time off up to 19 days for full time employees in your first year and much more!

Requirements: 

• Must be 21 years of age.
• A minimum of a Bachelor's degree in social work, psychiatry, business, finance, or a related field is required, with a Master's degree being strongly preferred.
• A minimum of eight years of experience in the relevant industry is required, which must include at least five years in a leadership or senior management role.
• Experience in investigations, operations, risk management, or a related field.
• Strong understanding of applicable industry laws, regulations, and policies in Massachusetts, Connecticut, and Rhode Island.
• Knowledge of the needs of the population served, along with an understanding of the range of interventions and treatments necessary for this population.
• Must possess the professional judgment and integrity necessary to conduct fair, neutral, fact-based investigations involving sensitive and confidential matters while maintaining the highest standards of confidentiality and professionalism.
• Demonstrated experience in managing complex investigations, culture assessments, regulatory audits, and risk assessments.
• Proven ability to think strategically and provide impartial, clear, and actionable recommendations to senior management and site leadership.
• Exceptional writing, communication, negotiation, and interpersonal skills, with particular strength in report writing and professional correspondence.
• Possess strong ethical judgment along with the ability to work autonomously while handling confidential and sensitive information.
• Proficient understanding and hands-on experience with Excel and various data collection platforms.
• Background checks and driving record assessments will be conducted.

At JRI, we are committed to fostering a workplace where every team member feels valued and respected. We believe that a culture built on mutual respect, collaboration, and opportunity allows our staff to thrive and do their best work. By supporting one another and recognizing each person's contributions, we create an environment where people can grow, develop their skills, and make a meaningful impact in the communities we serve. JRI is an equal opportunity employer.

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