Operations Administrator

Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Operations Administrator to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Responsibility

• Handle customers’ enquiries via inbound calls and email correspondences;

• Escalates enquiries or issues to relevant departments and ensure proper follow-up;

• Ensure quality customer service and maintaining good phone etiquette;

• Provide customer support activities;

• Manage and process sales agreement;

• Schedule of all IoT device installation;

• Assist with any administrative duties and perform any ad-hoc duties, as and when required.

Requirements

• Experience in scheduling is a plus;

• Familiar with Microsoft Office applications;

• Comfortable leveraging digital tools and rapidly adapting to new software and systems;

• Excellent communication and interpersonal skills;

• A great team player with a high level of energy;

• Able to work independently.